Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
Quick apply
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Client Support Technician (Onsite)
Jackson, MS · On-site
$18.50 - $25.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Client Support Technician (Onsite)
Jackson, MS · On-site
$18.50 - $25.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Support Technician
Jackson, MS · On-site
$19 - $24.25/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Support Technician
Jackson, MS · On-site
$19 - $24.25/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Support Technician
Jackson, MS · On-site
$19 - $24.25/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Quick apply
Desktop Support Technician
Jackson, MS · On-site
$19 - $24.25/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Support Technician
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Support Technician
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Be Seen First
Managed IT Services Technician
Madison, MS · On-site
$40K - $90K/yr
In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great ...
Quick apply
Be Seen First
Managed IT Services Technician
Madison, MS · On-site
$40K - $90K/yr
In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great ...
Client Support Technician
Jackson, MS · On-site
$18.75 - $25.75/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. * Set up new workstations and manage onboarding or offboarding tasks, including ...
Client Support Technician
Jackson, MS · On-site
$18.75 - $25.75/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. * Set up new workstations and manage onboarding or offboarding tasks, including ...
Client Support Technician//100% Onsite/165395
Jackson, MS · On-site
$18.75 - $25.75/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Client Support Technician//100% Onsite/165395
Jackson, MS · On-site
$18.75 - $25.75/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Client Support Technician
Jackson, MS · On-site
$18.75 - $25.75/hr
Respond to help desk requests via phone, chat, or in person. * Log, track, and resolve issues using ticketing systems. * Set up new workstations and manage onboarding or offboarding tasks, including ...
Client Support Technician
Jackson, MS · On-site
$18.75 - $25.75/hr
Respond to help desk requests via phone, chat, or in person. * Log, track, and resolve issues using ticketing systems. * Set up new workstations and manage onboarding or offboarding tasks, including ...
IT Support Specialist
Jackson, MS · On-site
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
IT Support Specialist
Jackson, MS · On-site
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Technician
Jackson, MS · On-site
$25/hr
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be ...
Desktop Technician
Jackson, MS · On-site
$25/hr
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be ...
Desktop Support Technician
Jackson, MS · On-site
$19 - $24.25/hr
Respond to help desk requests through phone, chat, and in-person support. * Log, track, troubleshoot, and resolve issues using ticketing systems. * Set up new workstations and support employee ...
Desktop Support Technician
Jackson, MS · On-site
$19 - $24.25/hr
Respond to help desk requests through phone, chat, and in-person support. * Log, track, troubleshoot, and resolve issues using ticketing systems. * Set up new workstations and support employee ...
Desktop Support Technician
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Support Technician
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Business Analyst
Jackson, MS · On-site
Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software problems ...
Business Analyst
Jackson, MS · On-site
Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software problems ...
Onsite - Desktop Support Technician - Jackson, MS
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Quick apply
Onsite - Desktop Support Technician - Jackson, MS
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Supoort Technician
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Desktop Supoort Technician
Jackson, MS · On-site
$17.75 - $22.50/hr
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user ...
New
Business Analyst
Jackson, MS · On-site
Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software problems ...
Quick apply
Business Analyst
Jackson, MS · On-site
Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software problems ...
Business Analyst
Jackson, MS · On-site
Contract Role Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software ...
Business Analyst
Jackson, MS · On-site
Contract Role Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software ...
IT Support Engineer I
Flowood, MS · On-site
Required Skills & Qualifications * 1-3 years of help desk or desktop support experience (MSP preferred) * Strong working knowledge of Windows and Microsoft 365 * Foundational networking knowledge
IT Support Engineer I
Flowood, MS · On-site
Required Skills & Qualifications * 1-3 years of help desk or desktop support experience (MSP preferred) * Strong working knowledge of Windows and Microsoft 365 * Foundational networking knowledge
Help Desk information
See Florence, MS salary details
$9.24 - $10.64
2% of jobs
$10.64 - $12.03
6% of jobs
$12.03 - $13.43
12% of jobs
$13.82 is the 25th percentile. Wages below this are outliers.
$13.43 - $14.83
17% of jobs
The median wage is $15.94 / hr.
$14.83 - $16.22
16% of jobs
$16.22 - $17.62
16% of jobs
$18.31 is the 75th percentile. Wages above this are outliers.
$17.62 - $19.01
12% of jobs
$19.01 - $20.41
7% of jobs
$20.41 - $21.80
6% of jobs
$21.80 - $23.20
3% of jobs
$23.20 - $24.59
2% of jobs
$9
$16
$24
How much do help desk jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for help desk in Florence, MS is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.85 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Florence, MS?
The most popular types of Help Desk jobs in Florence, MS are:
What cities near Florence, MS are hiring for Help Desk jobs?
Cities near Florence, MS with the most Help Desk job openings:
Job description
Description
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors,
and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via
phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or
offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software
licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required Skills
Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or
Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office
365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,
customer service mindset, and problem-solving abilities
Preferred Skills
Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.
About Innovit USA
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Langhorne, PA, US
Year founded
2014