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Help Desk Jobs in Brandon, FL (NOW HIRING)

Revel Staffing

IT Help Desk Specialist

Tampa, FL

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Limelight Health

Deal Desk Analyst

Tampa, FL · On-site

$80 - $100/hr

Help manage the day-to-day quote-to-cash workflow in Salesforce: deal progression tracking ... Help support deal desk systems including DealHub (CPQ) and Salesforce, contributing to data ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Minimum of 2 years of experience in a Service Desk\Helpdesk Role * Strong communication skills, both written and verbal * Excellent problem-solving skills * Ability to multi-task and prioritize in a ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...

MUFG

Service Desk Analyst

Tampa, FL

$38/hr

Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Service Desk Data Analyst is a critical role within our IT Service Management (ITSM) operation. This team supports internal operations and employees. The Service Desk Data Analyst is primarily ...

University of Tampa

Service Desk Analyst

Tampa, FL

$19.25 - $26.50/hr

Position Details Information Technology and Security at The University of Tampa has an opening for a Service Desk Analyst. This position provides comprehensive technical support and customer service ...

University of Tampa

Service Desk Analyst

Tampa, FL · On-site

$19.50 - $26.50/hr

Position Details Information Technology and Security at The University of Tampa has an opening for a Service Desk Analyst. This position provides comprehensive technical support and customer service ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

D&H

License Desk Specialist

Clearwater, FL · On-site

License Desk Sales Specialist This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL. D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Brandon, FL

Help Desk information

See Brandon, FL salary details

$11

$20

$29

How much do help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk in Brandon, FL is $20.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.55 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Brandon, FL?

The most popular types of Help Desk jobs in Brandon, FL are:

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For Help Desk jobs in Brandon, FL, the most frequently searched job titles are:

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The top searched job categories for Help Desk jobs in Brandon, FL are:

What cities near Brandon, FL are hiring for Help Desk jobs?

Cities near Brandon, FL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Brandon, FL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,842 per year, or $20.1 per hour.

Help Desk Support Tier II (Pipeline)

Lucayan Technology Solutions LLC

Tampa, FL • On-site

$19 - $25.50/hr

Full-time

Re-posted 29 days ago

Key responsibilities

  • Respond to and resolve escalated technical issues involving hardware, software, and networks.

  • Provide Tier 2 support for desktops, servers, and enterprise applications.

  • Manage and troubleshoot user accounts, Active Directory, and group policies.

Job description

About Lucayan Technology Solutions LLC
Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.
Location: MacDill Air Force Base, Tampa, FL
Employment Type: Full-Time, On-Site
Status: Talent Pipeline
Join Our Pipeline for Future Opportunities!
This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.
Overview
At Lucayan Technology Solutions, we are proactively seeking talented professionals to join our growing team. We are currently seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems.
Key Responsibilities
  • Respond to and resolve escalated technical issues involving hardware, software, and networks.
  • Provide Tier 2 support for desktops, servers, and enterprise applications.
  • Manage and troubleshoot user accounts, Active Directory, and group policies.
  • Support patch management, updates, and system security configurations.
  • Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
  • Assist with configuration and troubleshooting of networking equipment in coordination with admins.
  • Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
  • Mentor and support Help Desk I staff by providing technical guidance.
  • Ensure compliance with DoD cybersecurity directives and reporting requirements.

Required Qualifications
  • Associate's degree in IT, Computer Science, or related field (or equivalent experience).
  • 2+ years of experience in IT support, including Tier 2 troubleshooting.
  • Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
  • Familiarity with networking fundamentals, patch management, and security tools.
  • U.S. Citizenship required.

Required Security Clearances & Training
  • DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
  • Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements.

Preferred Qualifications
  • CompTIA Network+ or higher networking certification.
  • Microsoft MCSA/MCSE certification.
  • Experience supporting IT in a DoD healthcare environment.

Work Environment
  • On-site daily at MacDill AFB, Tampa, FL.
  • Standard schedule: Monday-Friday, 7:30 AM-4:30 PM (with 1-hour lunch).
  • Must comply with AFOSH safety and Air Force installation access requirements.

Why Join Our Pipeline?
  • Be first in line for upcoming openings aligned with your experience and career goals.
  • Stay connected with Lucayan's recruiting team for priority consideration.
  • Join a mission-focused environment where your expertise makes a tangible impact.

Apply