ZipRecruiter

Log In

1

Help Desk Ticket Jobs (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and assigning appropriate tier-level support per established protocols * Provide Tier 1 support ...

SOSi

Help Desk Lead

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Effectively manage ticket queue while meeting response and resolution expectations * Begin ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the ...

SOSi

Help Desk Lead

Doral, FL

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Effectively manage ticket queue while meeting response and resolution expectations * Begin ...

Recruit Up, LLC

Help Desk Manager

Duluth, GA

They are hiring a Help Desk Manager to build that function from the ground up: intake rules ... Configure and administer Zoho Desk (or similar) so every ticket captures what's needed to route and ...

American Operations Corporation

WI · On-site

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

New

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

American Ops

Help Desk Lead

Montgomery, AL · On-site

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support ... Oversee ticket queues, prioritization, and escalation handling * Ensure incidents and requests are ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Ticket Jobs

Help Desk Ticket information

See salary details

$12

$23

$33

How much do help desk ticket jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help desk ticket in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Help Desk Ticket jobs?

For Help Desk Ticket jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Ticket job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager

Waterloo, IA • On-site

CPM Holdings, Inc.
Manufacturing • 1 - 5K employees
Learn more about CPM Holdings, Inc.external

Full-time

Medical, Dental, Retirement

Re-posted 17 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition Summary
The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like - First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional Information
CPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

Apply