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Help Desk Ticketing System Support Technician Jobs

TEKsystems

Help Desk Technician

Honolulu, HI · On-site

$20 - $22/hr

IT Support Technician (Help Desk/Desktop Support)Position Overview We are seeking a motivated and ... Provide Tier 1 Help Desk support via phone, email, and ticketing system. * Troubleshoot and resolve ...

MyFlorida

HELP DESK TECHNICIAN - 64081684

Tallahassee, FL · On-site

$36K - $48K/yr

We are seeking an experienced Help Desk technician in MQA's Bureau of Operations, System Support ... Minimum of two years working in a Help Desk ticketing system. * Employees in this position are ...

MyFlorida

HELP DESK TECHNICIAN - 64081684

Tallahassee, FL · On-site

$36K - $48K/yr

We are seeking an experienced Help Desk technician in MQA's Bureau of Operations, System Support ... Minimum of two years working in a Help Desk ticketing system. * Employees in this position are ...

MyFlorida

HELP DESK TECHNICIAN - 64081684

Tallahassee, FL · On-site

$36K - $48K/yr

We are seeking an experienced Help Desk technician in MQA's Bureau of Operations, System Support ... Minimum of two years working in a Help Desk ticketing system. * Employees in this position are ...

MyFlorida

HELP DESK TECHNICIAN - 64081684

Tallahassee, FL · On-site

$36K - $48K/yr

We are seeking an experienced Help Desk technician in MQA's Bureau of Operations, System Support ... Minimum of two years working in a Help Desk ticketing system. * Employees in this position are ...

MyFlorida

HELP DESK TECHNICIAN - 64081684

Tallahassee, FL · On-site

$36K - $48K/yr

We are seeking an experienced Help Desk technician in MQA's Bureau of Operations, System Support ... Minimum of two years working in a Help Desk ticketing system. * Employees in this position are ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Desk Ticketing Systems NO THIRD PARTY CANDIDATES PERMITTED! Additional Information TRIGYN ...

Chenega MIOS

Help Desk Technician

Alexandria, VA · On-site

$21.25 - $28.75/hr

Req ID: 41811 Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and ... ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I ...

TEKsystems

Help Desk Technician

Tularosa, NM

$18 - $22/hr

Skills help desk support, troubleshooting, active directory, windows, support, phone support, ticketing system, technical support, hardware, desktop, office 365, LAN/WAN Top Skills Details help desk ...

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How much do help desk ticketing system support technician jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help desk ticketing system support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Help Desk Ticketing System Support Technician jobs?

For Help Desk Ticketing System Support Technician jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Ticketing System Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Technician I

Queens, NY • On-site

THE FORTUNE SOCIETY INC
Executive Offices and Legislative Bodies • 51 - 200 employees
Learn more about THE FORTUNE SOCIETY INCexternal

$24.73 - $27.48/hr

Full-time

Re-posted 15 days ago

Job description

Title: Help Desk Support Technician I
Unit: Information Technology
Reports to: Director of Help Desk Support
Status: Full Time; Regular; Non-Exempt
Salary: $24.73 to $27.48 (approximatley $45,000 to $50,000 annually)
Location: Long Island City, Queens
Days/Hours: 35 Hour Weekly schedule
Organization Overview:
The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation's preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.
Position Summary: The Help Desk Support Technician I serves as the primary point of contact for all incoming technical support inquiries, providing essential first-level technical assistance to end users. This role is crucial for ensuring the smooth operation of the organization's digital infrastructure, including computer systems, Virtual Desktop Infrastructure (VDI), and a wide range of hardware and software assets. They will be responsible for rapidly addressing user issues, documenting all actions, and escalating complex problems to senior IT staff to maintain a high standard of customer service and technical efficiency.
Core Competencies:
Mission and Fit: Embodies Fortune's mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune's core value that none of us should be measured against the worst things we have done.
Essential Duties and Responsibilities:
  • Front-line User Support: Act as the initial point of contact for all technical issues and requests submitted via the ticketing system, or other communication channels. Triage, prioritize, and manage a high volume of support requests in a timely and professional manner.
  • Tier 1 Troubleshooting and Resolution: Diagnose and resolve a wide array of common technical issues, including, but not limited to, hardware failures, software application errors, operating system malfunctions, and user login issues. This includes providing remote and, when necessary, hands-on support.
  • Virtual Desktop Infrastructure (VDI) Support: Provide dedicated first-level support for the organization's Virtual Desktop Infrastructure (VDI), addressing user-specific issues such as connectivity problems, virtual machine access failures, and basic navigation and performance concerns within the VDI environment.
  • User Account and Access Management: Execute routine account administration tasks, including password resets, account lockouts, and initial user access provisioning for various applications and network resources, following established security protocols.
  • Comprehensive Documentation: Meticulously document all technical support incidents, including a detailed description of the issue, the troubleshooting steps taken, the final resolution, and any necessary follow-up actions. This documentation will be maintained in the help desk ticketing system to ensure a complete and accurate historical record.
  • Effective Escalation: Identify and escalate complex or unresolved issues to the appropriate senior team members, such as the Help Desk Support Technician II, Director of Help Desk Support, or Director of IT Infrastructure. Ensure all relevant documentation is provided during the escalation process to facilitate a seamless transition and rapid resolution.
  • Asset Deployment and Configuration: Assist with the setup, configuration, and deployment of new workstations, laptops, and mobile devices. Install and configure essential software applications and troubleshoot any peripheral devices (e.g., printers, scanners, monitors) to ensure they are fully operational for end users.
  • Performs other duties as assigned.

Qualifications:
  • High school diploma or equivalent, Associate's degree in Information Technology preferred;
  • CompTIA A+ certification preferred;
  • Basic knowledge of computer hardware, Windows/macOS operating systems, and Microsoft Office applications;
  • Familiarity with Virtual Desktop Infrastructure (VDI) preferred;
  • Strong problem-solving, communication, and organizational skills;
  • Customer-focused mindset with the ability to learn quickly and follow procedures;
  • Ability to multi-task with strong organizational and time management skills;
  • Good self-direction and ability to problem solve and work as a team;
  • A sense of humor.

Travel Requirements: - Required to travel to various organizational sites as needed.
Physical Demands: May require lifting and transporting equipment weighing 50+ pounds.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

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