ZipRecruiter

Log In

1

Help Desk Ticket Jobs (NOW HIRING)

Kane is Able

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Logs all calls in the Help Desk ticket system. * Respond to enquiries from customers and help resolve any hardware or software problems. * Maintain and update help request log of any software or ...

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Logs all calls in the Help Desk ticket system. * Respond to enquiries from customers and help resolve any hardware or software problems. * Maintain and update help request log of any software or ...

Info Way Solutions

APPLICATION ANALYST (HELP DESK)

Fremont, CA · On-site

$22.50 - $30.75/hr

Responsibilities : • Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user. • Answer ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... Ensure a JIRA Service Desk Ticket exists for all support cases that are reported * Follow-up and ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Help Desk ticket tracking systems (Altiris Help Desk, Remedy). * Networking fundamentals and troubleshooting. Preferred Qualifications: * Experience providing IT Tiered Support Services within DISA ...

Robert Half

Help Desk/Desktop Support Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

We are looking for a Help Desk/Desktop Support Analyst to support daily end-user technology needs ... Familiarity with service desk ticket management and incident documentation. * Strong communication ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system. * Investigates user problems and identifies their source; determines ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system. * Investigates user problems and identifies their source; determines ...

Robert Half

Help Desk/Desktop Support Analyst

Portland, ME · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance ... Familiarity with service desk ticket management, remote support tools, and standard end-user ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems ... Desk ticket management software. Salary range: $120,000 - $135,000 This role is in the proposal ...

Robert Half

Help Desk/Desktop Support Analyst

Bow, NH · On-site

$20.75 - $28.25/hr

We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide day-to-day ... Working knowledge of Active Directory and service desk ticket management processes. * Strong ...

New

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business ... Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket ...

BTI

Help Desk Manager

Washington, DC · On-site

Assign personnel and allocate resources based on ticket volume, priority, complexity, staffing availability, and service-level requirements. * Ensure contractor help desk processes align with ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Ticket Jobs

Help Desk Ticket information

See salary details

$12

$23

$33

How much do help desk ticket jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk ticket in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Help Desk Ticket jobs?

For Help Desk Ticket jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Ticket job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Technician

Scranton, PA • On-site

Kane is Able
Ground Public Transportation • 1 - 5K employees
Learn more about Kane is Ableexternal

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

ID Logistics rating

5.9

Company rating: 5.9 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

Job description

Position Overview:

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution isprovided to the user.

Location:Scranton, PA

Work Schedule: First Shift

Travel Specifics: No Travel

Competitive Compensation: Attractive annual salary of $58,000- 62,000 plus bonus opportunity. Along with base salary, our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
  • Maintains a high degree of customer service for all support queries and adhere to all service management principles.
  • Takes ownership of user problems and be proactive when dealing with user issues.
  • Logs all calls in the Help Desk ticket system.
  • Respond to enquiries from customers and help resolve any hardware or software problems.
  • Maintain and update help request log of any software or hardware problems detected.
  • Support users in the use of company applications and computer equipment by providing necessary support and advice.
  • To arrange for external technical vendor support where problems cannot be resolved in house.
  • Keeping up to date with technical and industry developments.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.

Minimum Requirements:

  • Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
  • B.S in Computer Science or equivalent combination of experience and education.
  • RF Technology experience.
  • Excellent verbal and written skills.
  • Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
  • Travel required
  • Participate in on call rotation

What ID Logistics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply