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Help Desk Tech Jobs in California (NOW HIRING)

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line technical support to all end users, troubleshoot issues, and implement process improvements to enhance the employee experience.

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

The IT Help Desk Associate will be the first line of support for all end users in the organization, handling technical issues related to computers, software, hardware, and networks while also ...

KBR

Help Desk Support

San Diego, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and ... As a trusted partner with a proven history in mission technology, KBR collaborates closely with ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA · On-site

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Provides technical support to Vallarta Stores, Corporate, and Warehouse users for IT hardware and ...

KBR, Inc.

Help Desk Support

San Diego, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and ... As a trusted partner with a proven history in mission technology, KBR collaborates closely with ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA · On-site

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Provides technical support to Vallarta Stores, Corporate, and Warehouse users for IT hardware and ...

Vallarta Supermarkets

Help Desk Analyst

Lancaster, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Provides technical support to Vallarta Stores, Corporate, and Warehouse users for IT hardware and ...

New

NuAxis Innovations

Help Desk Specialist

Lodi, CA

Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ...

KBR

Help Desk Support

Coronado, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and ... As a trusted partner with a proven history in mission technology, KBR collaborates closely with ...

Merced Community College

Help Desk Technician

Merced, CA

$4.7K - $5.9K/mo

Help Desk Technician at Merced Community College Share on X Print Application Deadline 7/16/2026 11 ... If you are passionate about technology, enjoy helping others, and take pride in delivering ...

New

Vallarta Supermarkets

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Provides technical support to Vallarta Stores, Corporate, and Warehouse users for IT hardware and ...

New

NuAxis LLC

Help Desk Specialist

Lodi, CA · On-site

Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ...

UFC Gym

IT Help Desk Associate

Corona, CA · On-site

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion. * Tracks and maintains tickets through the ...

Vallarta Supermarkets

Help Desk Analyst

Los Angeles, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Provides technical support to Vallarta Stores, Corporate, and Warehouse users for IT hardware and ...

New

NuAxis Innovations LLC

Help Desk Specialist

Lodi, CA · On-site

Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ...

UFC Gym

IT Help Desk Associate

Brea, CA · On-site

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion. * Tracks and maintains tickets through the ...

C3 AI

IT Help Desk Engineer

Redwood City, CA · On-site

$85K - $109K/yr

C3 AI We are looking for an IT Help Desk Engineer to join our team in Redwood City, California. As the first point of contact for technical support across the company, you will keep our employees ...

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Help Desk Tech information

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$33

How much do help desk tech jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for help desk tech in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What does a helpdesk technician do?

A help desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and maintaining documentation. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is AI replacing IT's help desk?

Help desk technicians play a vital role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they complement rather than replace help desk roles, which require human judgment, communication skills, and complex problem-solving. AI is expected to augment help desk work, creating a need for technicians to develop skills in managing and working alongside these technologies.

Are help desk jobs still in demand?

Help desk technician roles remain in demand due to ongoing reliance on technology and the need for technical support in organizations. These jobs often require troubleshooting skills, knowledge of operating systems, and certifications such as CompTIA A+; demand is expected to grow as businesses continue to expand their IT infrastructure.

Is helpdesk a good entry-level IT job?

Help Desk Technician is a common entry-level IT role that involves troubleshooting hardware and software issues, providing technical support, and using tools like ticketing systems. It offers a foundation in IT skills, customer service, and problem-solving, making it suitable for those starting a career in information technology.
What are popular job titles related to Help Desk Tech jobs in California? For Help Desk Tech jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in California look for? The top searched job categories for Help Desk Tech jobs in California are:
What cities in California are hiring for Help Desk Tech jobs? Cities in California with the most Help Desk Tech job openings:
Help Desk Tech jobs near you
IT Help Desk Associate

IT Help Desk Associate

Radiant

El Segundo, CA • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Radiant is a startup based in El Segundo, CA, focused on building portable nuclear microreactors. They are seeking an IT Help Desk Associate to provide first-line technical support to all end users, troubleshoot issues, and implement process improvements to enhance the employee experience.
Responsibilities:
• Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
• Manage the support request software system (Jira) to ensure timely and effective issue resolution.
• Maintain IT inventory, including workstations and accessories.
• Collaborate with other members of IT to complete user-facing projects.
• Provide smooth and effective onboarding and offboarding for all employees and contractors.
• Develop and maintain documentation and processes as the company scales.
Qualifications:
Required:
• 1+ years in a help desk, IT associate, or similar industry position.
• Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).
• Excellent and effective verbal and written communication.
• Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.
• Must be willing to work extended hours and weekends as necessary to accomplish our mission.
• Must work 100% onsite at El Segundo HQ.
Preferred:
• 2+ years in a help desk, IT associate, or similar industry position.
• Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.
• Experience with troubleshooting macOS and Linux.
• Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions.
• Eager to continuously learn new technologies with an innate sense of curiosity.
Company:
Radiant develops portable nuclear microreactors designed to generate electricity and heat in a compact, factory-built form. Founded in 2019, the company is headquartered in El Segundo, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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