Record work performed in the Help Desk ticket system. • Perform routine maintenance and repair on equipment or contact vendor support of equipment repair. • Assists with removal and disposal of ...
Record work performed in the Help Desk ticket system. • Perform routine maintenance and repair on equipment or contact vendor support of equipment repair. • Assists with removal and disposal of ...
Helpdesk Analyst
Columbia, SC · On-site
$19 - $26/hr
System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES ... Provides Tier 2 support to IT users for basic software and hardware of end-user computing and ...
Helpdesk Analyst
Columbia, SC · On-site
$19 - $26/hr
System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES ... Provides Tier 2 support to IT users for basic software and hardware of end-user computing and ...
IT - SCDOT - Client Technologies Technician
Columbia, SC · On-site
$25 - $30/hr
Record all work performed in the Help Desk ticketing system . * Perform routine equipment maintenance, repairs, or coordinate vendor support when required. * Assist with removal, disposal, and ...
IT - SCDOT - Client Technologies Technician
Columbia, SC · On-site
$25 - $30/hr
Record all work performed in the Help Desk ticketing system . * Perform routine equipment maintenance, repairs, or coordinate vendor support when required. * Assist with removal, disposal, and ...
Site Support Specialist
Columbia, SC · On-site
Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred * Document Management System support experience a plus * SCCM experience a plus * Mobile Device Management experience ...
Site Support Specialist
Columbia, SC · On-site
Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred * Document Management System support experience a plus * SCCM experience a plus * Mobile Device Management experience ...
IT Customer Support Specialist III
Columbia, SC · On-site
$45K/yr
Experience using help desk, ticketing, and problem management systems to document, track, and ... This position supports 24/7 end user support services, which will include participating in a ...
IT Customer Support Specialist III
Columbia, SC · On-site
$45K/yr
Experience using help desk, ticketing, and problem management systems to document, track, and ... This position supports 24/7 end user support services, which will include participating in a ...
Network Technician at Columbia, SC
Columbia, SC · On-site
$21.75 - $28/hr
... help desk tickets related to: * Respond to Wired and wireless network issues * Network account onboarding and offboarding via custom scripts * Infrastructure-related incidents * * On-Call Support ...
Quick apply
Network Technician at Columbia, SC
Columbia, SC · On-site
$21.75 - $28/hr
... help desk tickets related to: * Respond to Wired and wireless network issues * Network account onboarding and offboarding via custom scripts * Infrastructure-related incidents * * On-Call Support ...
Network Technician - Intermediate
Columbia, SC · On-site
$21.75 - $28/hr
... they are seeking a Network Technician to support their networking needs. The primary ... to help desk requests via ticketing system Qualifications : Required : • 5+ years of experience ...
Network Technician - Intermediate
Columbia, SC · On-site
$21.75 - $28/hr
... they are seeking a Network Technician to support their networking needs. The primary ... to help desk requests via ticketing system Qualifications : Required : • 5+ years of experience ...
... person IT Support • MS Teams • Asset Management • Help Desk Ticketing System (ITSM) Preferred : • Banking, finance, legal, judicial or accounting background would be a plus Company
... person IT Support • MS Teams • Asset Management • Help Desk Ticketing System (ITSM) Preferred : • Banking, finance, legal, judicial or accounting background would be a plus Company
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
IT Support Engineer
Lexington, SC · On-site
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service ... using help desk software and Microsoft applications. Candidates should hold an Associate Degree ...
IT Support Engineer
Lexington, SC · On-site
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service ... using help desk software and Microsoft applications. Candidates should hold an Associate Degree ...
... Help Desk Ticketing System (ITSM) -Banking, finance, legal, judicial or accounting background is a plus
... Help Desk Ticketing System (ITSM) -Banking, finance, legal, judicial or accounting background is a plus
Systems Admin I
Columbia, SC · On-site
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support. Skill ...
Systems Admin I
Columbia, SC · On-site
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support. Skill ...
Systems Administrator
Columbia, SC · On-site
$65 - $90/hr
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
Systems Administrator
Columbia, SC · On-site
$65 - $90/hr
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
Systems Administrator
Columbia, SC · On-site
$55 - $85/hr
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
Systems Administrator
Columbia, SC · On-site
$55 - $85/hr
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
Systems Administrator
Columbia, SC · On-site
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
Systems Administrator
Columbia, SC · On-site
OR * 2 years IT Help Desk support experience in a Windows Active Directory environment; OR * 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
Network Technician - Intermediate (Network Support Specialist)
Columbia, SC · On-site
$21.75 - $28/hr
Responsibilities : • Respond to and resolve help desk tickets related to wired and wireless network issues • Provide Level 1 and Level 2 on-call support for critical site network outages • ...
Network Technician - Intermediate (Network Support Specialist)
Columbia, SC · On-site
$21.75 - $28/hr
Responsibilities : • Respond to and resolve help desk tickets related to wired and wireless network issues • Provide Level 1 and Level 2 on-call support for critical site network outages • ...
Desktop Support Technician [Must have SCCM & Active Directory] - Columbia SC/onsite
Columbia, SC · On-site
$18.75 - $23.75/hr
Record work performed in the Help Desk ticket system. * Perform routine maintenance and repair on equipment or contact vendor support of equipment repair. * Assists with removal and disposal of ...
Desktop Support Technician [Must have SCCM & Active Directory] - Columbia SC/onsite
Columbia, SC · On-site
$18.75 - $23.75/hr
Record work performed in the Help Desk ticket system. * Perform routine maintenance and repair on equipment or contact vendor support of equipment repair. * Assists with removal and disposal of ...
Security Analyst III
Columbia, SC · On-site
$94K - $118K/yr
... IT Help Desk to investigate and resolve issues. Designs and distributes Phishing Assessments on periodic basis to test employees security awareness. Data Encryption. Supports best practices of ...
Security Analyst III
Columbia, SC · On-site
$94K - $118K/yr
... IT Help Desk to investigate and resolve issues. Designs and distributes Phishing Assessments on periodic basis to test employees security awareness. Data Encryption. Supports best practices of ...
Security Analyst III
Columbia, SC · On-site
$94K - $118K/yr
... IT Help Desk to investigate and resolve issues. Designs and distributes Phishing Assessments on periodic basis to test employees security awareness. Data Encryption. Supports best practices of ...
Security Analyst III
Columbia, SC · On-site
$94K - $118K/yr
... IT Help Desk to investigate and resolve issues. Designs and distributes Phishing Assessments on periodic basis to test employees security awareness. Data Encryption. Supports best practices of ...
Network Technician
Columbia, SC · On-site
$21.75 - $28/hr
Columbia, SC Duration: 6 months Responsibilities The Network Support Specialist will be responsible ... to help desk requests via ticketing system * Experience with the Deskpro ticketing system
Quick apply
Network Technician
Columbia, SC · On-site
$21.75 - $28/hr
Columbia, SC Duration: 6 months Responsibilities The Network Support Specialist will be responsible ... to help desk requests via ticketing system * Experience with the Deskpro ticketing system
Help Desk Support information
See Lexington, SC salary details
$10.91 - $12.55
2% of jobs
$12.55 - $14.20
6% of jobs
$14.20 - $15.84
12% of jobs
$16.31 is the 25th percentile. Wages below this are outliers.
$15.84 - $17.49
17% of jobs
The median wage is $18.81 / hr.
$17.49 - $19.14
16% of jobs
$19.14 - $20.78
16% of jobs
$21.60 is the 75th percentile. Wages above this are outliers.
$20.78 - $22.43
12% of jobs
$22.43 - $24.07
7% of jobs
$24.07 - $25.72
6% of jobs
$25.72 - $27.37
3% of jobs
$27.37 - $29.01
2% of jobs
$10
$19
$29
How much do help desk support jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for help desk support in Lexington, SC is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.
What is help desk support?
Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.
What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?
Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.
What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?
To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.
What is the difference between Help Desk Support vs Technical Support Specialist?
| Aspect | Help Desk Support | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desk, call centers, remote support | Technical troubleshooting, remote or on-site |
| Employer & Industry | IT service providers, corporate IT departments | Hardware/software vendors, IT departments |
| Common Search/Comparison | Help Desk Support vs Technical Support Specialist |
Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.
Is help desk support a good career?
Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.
What qualifications do I need for help desk support?
Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.
What are the most commonly searched types of Help Desk Support jobs in Lexington, SC?
The most popular types of Help Desk Support jobs in Lexington, SC are:
What are popular job titles related to Help Desk Support jobs in Lexington, SC?
For Help Desk Support jobs in Lexington, SC, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Lexington, SC look for?
The top searched job categories for Help Desk Support jobs in Lexington, SC are:
What cities near Lexington, SC are hiring for Help Desk Support jobs?
Cities near Lexington, SC with the most Help Desk Support job openings:
Client Technologies Technician - Entry (IT Customer Support Specialist III)
Columbia, SC • On-site
Full-time
Re-posted 20 days ago
Job description
Job Summary:
InterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise providing IT Consulting Services among other areas. The client is seeking an applicant to assist with technical support for desktops, laptops, and other devices, ensuring they are properly set up and maintained under the supervision of IT management.
Responsibilities:
• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
• Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
• Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
• Performs other related duties as required.
• Ensure that all Client Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
• Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
• Login using the local account before shutting the tablet down on the following Wednesday.
• All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the Client Commission tablets. Login not required.
Qualifications:
Required:
• 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
• 4+ years of experience in computer deployments, operation, and repair
• 4+ years of experience in hardware and software installation
• 4+ years of experience with Microsoft Endpoint Configuration Manager
• High School diploma.
• Associate or a bachelor's degree in a related field. May be substituted for required work experience.
Preferred:
• Experience working with a help desk ticketing system
• Experience with NTS Network
• Experience with Active Directory or InTune
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise providing IT Consulting Services among other areas. The client is seeking an applicant to assist with technical support for desktops, laptops, and other devices, ensuring they are properly set up and maintained under the supervision of IT management.
Responsibilities:
• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
• Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
• Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
• Performs other related duties as required.
• Ensure that all Client Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
• Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
• Login using the local account before shutting the tablet down on the following Wednesday.
• All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the Client Commission tablets. Login not required.
Qualifications:
Required:
• 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
• 4+ years of experience in computer deployments, operation, and repair
• 4+ years of experience in hardware and software installation
• 4+ years of experience with Microsoft Endpoint Configuration Manager
• High School diploma.
• Associate or a bachelor's degree in a related field. May be substituted for required work experience.
Preferred:
• Experience working with a help desk ticketing system
• Experience with NTS Network
• Experience with Active Directory or InTune
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About InterSources
Sourced by ZipRecruiter
In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Fremont, CA, US