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Help Desk Support Jobs in Houston, TX (NOW HIRING)

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$40K - $46K/yr

By aligning with the USPh network, our partners benefit from operational support and a shared ... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ...

Viridiengroup

Service Desk Support Specialist

Houston, TX · On-site

$55 - $75/hr

## Service Desk Support SpecialistApplyremote type: On-sitelocations: Houston, United States of ... Tier 2 helpdesk, technical support, or junior systems administration roles* Strong experience ...

New

Signal Energy

IT Help Desk Technician

Houston, TX · On-site

CoVolt Power is seeking an IT Support Technician to join our Digital Technology team in Houston ... Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

New

Signal Energy

IT Help Desk Technician

Houston, TX · On-site

The Role CoVolt Power is seeking an IT Support Technician to join our Digital Technology team in ... Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

New

Nutex-Health

IT Help Desk Specialist

Houston, TX · On-site

$52 - $72/hr

Nutex Health is seeking an *IT Help Desk Specialist* to serve as a key front-line IT resource for ... The goal is to deliver responsive, customer-focused technical support that protects productivity ...

New

RAE Security

Locksmith Service Dispatcher

Houston, TX · On-site

$17.75 - $23.50/hr

The ideal candidate will have a solid background in locksmith. dispatcher, triage service work, help desk support, and customer service. You will be the first point of contact for our customers and ...

RAE Security

Locksmith Service Dispatcher

Houston, TX · On-site

$17.75 - $23.50/hr

The ideal candidate will have a solid background in locksmith. dispatcher, triage service work, help desk support, and customer service. You will be the first point of contact for our customers and ...

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... 2 helpdesk, technical support, or junior systems administration roles * Strong experience ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role ...

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Showing results 21-40

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Houston, TX

Help Desk Support information

See Houston, TX salary details

$12

$22

$32

How much do help desk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk support in Houston, TX is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are the most commonly searched types of Help Desk Support jobs in Houston, TX?

The most popular types of Help Desk Support jobs in Houston, TX are:

What are popular job titles related to Help Desk Support jobs in Houston, TX?

For Help Desk Support jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Houston, TX look for?

The top searched job categories for Help Desk Support jobs in Houston, TX are:

What cities near Houston, TX are hiring for Help Desk Support jobs?

Cities near Houston, TX with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,986 per year, or $22.1 per hour.

Help Desk Technician I

US Physical Therapy

Houston, TX • On-site

$40K - $46K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

U.S. Physical Therapy rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Company Description
USPh (U.S. Physical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model. We partner with close to 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today's healthcare landscape.
By aligning with the USPh network, our partners benefit from operational support and a shared commitment to evidence-based care, all while maintaining their autonomy and local identity.
We believe that the strength of our partnerships lies in the individuality of each partner. Our "OnePartner" model is designed to allow clinics to maintain their unique culture and identity, empowering them to foster meaningful relationships within their communities. By preserving their local roots, clinics can continue to build trust with patients and referral sources, while attracting top talent who value the chance to be part of a personalized, community-centered environment.
Job Description
We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician. You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston.
Responsibilities:
  • Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
  • Install and troubleshoot various applications and computer equipment.
  • Respond to telephone calls and emails for technical support efficiently and effectively.
  • Document, track, and monitor support requests to ensure a timely resolution.
  • Accomplish goals utilizing pre-established guidelines, rely on instruction and established policies and procedures.
  • Determine when to escalate a support issue to the Service Desk Team Lead based on its complexity and time.
  • Ship and Receive equipment to and from employees and partnerships
  • Image and deploy computers to the field and local Houston location.
  • Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to the proper department queue.
  • Close a minimum of 16 work orders a day.
  • Assist and complete IT Department projects as needed.

Qualifications
  • Know commonly used concepts, practices, and procedures typical within the information systems industry
  • Working knowledge of troubleshooting application installations and building computers
  • The ideal applicant would have experience working with remote employees over the phone
  • Troubleshoot basic networking, software and hardware issues
  • Basic knowledge of Microsoft Windows 11 Professional
  • MacBook and iPad troubleshooting a plus
  • Microsoft Office 365 desktop and web applications
  • ManageEngine Service Desk Plus experience a plus

Additional Information
Compensation: $40,000-$46,000 per year, depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!
Benefits:
  • Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
  • Corporate discount plans
  • Employee Assistance Program (EAP)
  • Family-friendly work environment

What U.S. Physical Therapy employees say

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