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Help Desk Supervisor Jobs in Minnesota (NOW HIRING)

Border States

City Desk Representative

Saint Cloud, MN · On-site

$17.25 - $22.25/hr

Job Summary The City Desk Representative supports the operation functions of the city desk. Enters ... Performs other duties as assigned by supervisor or designate. Qualifications * Minimum of a 2-year ...

Border States

City Desk Representative

Saint Cloud, MN · On-site

$17.25 - $22.25/hr

Job Summary The City Desk Representative supports the operation functions of the city desk. Enters ... Performs other duties as assigned by supervisor or designate. Qualifications * Minimum of a 2-year ...

Essentia Health

Surgery Control Desk Supervisor

Duluth, MN · On-site

$44.34 - $66.51/hr

... supervisor will perform responsibilities under the direction of accountable nurse leadership ... To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and ...

City of Faribault

Front Desk

Faribault, MN · On-site

$12.50 - $16/hr

Description The Front Desk Person will create and maintain a cheerful, professional, and helpful ... Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ...

GovernmentJobs.com

Front Desk

Faribault, MN · On-site

$14.50 - $18.50/hr

... helpful environment while servicing our community. The Front Desk Person will be consistent in ... Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ...

City of Faribault, MN

Front Desk

Faribault, MN · On-site

$12.50 - $16/hr

... helpful environment while servicing our community. The Front Desk Person will be consistent in ... Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ...

City of Faribault, MN

Front Desk

Faribault, MN · On-site

$12.50 - $16/hr

... helpful environment while servicing our community. The Front Desk Person will be consistent in ... Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ...

Hospitality Ventures

Front Desk Agent

Minneapolis, MN · On-site

$18/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

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All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Minnesota

Help Desk Supervisor information

See Minnesota salary details

$36.7K

$82.1K

$121.9K

How much do help desk supervisor jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk supervisor in Minnesota is $82,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are popular job titles related to Help Desk Supervisor jobs in Minnesota?

For Help Desk Supervisor jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Minnesota look for?

The top searched job categories for Help Desk Supervisor jobs in Minnesota are:

What cities in Minnesota are hiring for Help Desk Supervisor jobs?

Cities in Minnesota with the most Help Desk Supervisor job openings:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Minnesota as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,057 per year, or $39.5 per hour.

City Desk Representative

Border States

Saint Cloud, MN • On-site

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Border States rating

8.2

Company rating: 8.2 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

91st of 419 rated retail wholesalers

Job description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Saint Cloud, MN  

Application Deadline: Posted Until Filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The City Desk Representative supports the operation functions of the city desk. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of “stock outs”, and maintains assigned inventory stock locations.

Responsibilities

Essential Functions

  • Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
  • Maintains a clean, safe and well-stocked City Desk display area.  
  • Displays specials and other promotion items to sell.  
  • Maintains vendor catalogs and price sheets.  
  • Informs proper departments of “stock outs”, inventory discrepancies and other inventory problems or concerns.
  • Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.  
  • Abides by all safety requirements including wearing the required PPE gear.

Non-essential Functions

  • Participates in the marketing planning and strategizing for Border States product lines, as needed.  
  • Participates in the implementation and success of marketing plans, as required.
  • Attends sales meetings as required and keeps current on new products and applications.
  • Assists with receiving, shipping and other warehouse associate functions, as required.  
  • Ensures all batched managed material is labeled accurately and inventoried, as needed.
  • Performs other duties as assigned by supervisor or designate.
Qualifications
  • Minimum of a 2-year business/trade degree preferred or the equivalent in work experience. 
  • Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred. 
  • Requires the ability to read, write, and speak in English. 
  • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software. 
Skills and Abilities
  • Excellent interpersonal, written, and verbal communication, reading skills
  • Ability to effectively plan and organize.  
  • Excellent customer service skills include being competent, accurate, responsive, and engaged.
Physical Requirements

Lift and carry requirements (weight and frequency):
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

  • Lift from Floor to Waist:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 76 to 100 lbs. - Occasionally
    • 101 + lbs. - Occasionally
  • Above Waist Lift:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 76 to 100 lbs. - Occasionally
    • 101+ lbs. - Not at all
  • Unilateral Carry:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 76 to 100 lbs. - Not at all
    • 101+ lbs. - Not at all
  • Bilateral Carry:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 76 to 100 lbs. - Not at all
    • 101+ lbs. - Not at all
Physical Activity

Frequency at which you would do the following in a typical day:

  • Sitting (a continuous period of being seated) - Not at all
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Continuously
  • Bending/Stooping (downward and forward) - Occasionally
  • Crawling (moving about on hands and knees or hands and feet) - Not at all
  • Climbing/Walking Stairs (ascending or descending) - Occasionally
  • Reaching (extending arms in any direction) - Frequently
  • Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Frequently
  • Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally
  • Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Occasionally
  • Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
  • Handling (applying pressure to an object with the fingers and palm) - Continuously
  • Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Frequently
  • Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
  • Driving (the control and operation of a fork lift) - Occasionally
  • Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously
  • Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently
  • Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Frequently
  • Travel (travel needed to perform job duties) - Not at all
Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law.  It’s something  we’ve believed in since our founding.  We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

  • Criminal background check (required for all positions)
  • Motor Vehicle Record (MVR) check (required for positions involving driving)
  • Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

What Border States employees say

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