Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues. Overview ...
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues. Overview ...
Washington, DC · On-site
$23.25 - $31.75/hr
... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...
Washington, DC · On-site
$23.25 - $31.75/hr
... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...
Spearfish, SD · On-site
$27.12/hr
... Help Desk Analyst in our Network and ... Computer Services department. This position serves as a key customer-facing member of the ...
Spearfish, SD · On-site
$27.12/hr
... Help Desk Analyst in our Network and ... Computer Services department. This position serves as a key customer-facing member of the ...
Glenview Manor, KY · On-site
$19 - $26/hr
Service Desk Analyst Primary Location: Louisville, KY V-Soft Consulting is currently hiring for a ... Education and Experience * 1+ years in a help desk and/or client-side position supporting client ...
Glenview Manor, KY · On-site
$19 - $26/hr
Service Desk Analyst Primary Location: Louisville, KY V-Soft Consulting is currently hiring for a ... Education and Experience * 1+ years in a help desk and/or client-side position supporting client ...
Topeka, KS · On-site
$19.25 - $26.25/hr
Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.
Topeka, KS · On-site
$19.25 - $26.25/hr
Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.
Description Field incoming help requests from end users via both telephone and e-mail in a ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...
Description Field incoming help requests from end users via both telephone and e-mail in a ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...
$23.25 - $31.75/hr
... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...
$23.25 - $31.75/hr
... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...
Washington, DC · On-site
$28.84 - $33.65/hr
... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...
Washington, DC · On-site
$28.84 - $33.65/hr
... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...
Philadelphia, PA · On-site
$50K/yr
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are now hiring a Full-Time Help Desk Analyst in Philadelphia, PA . The ...
Philadelphia, PA · On-site
$50K/yr
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are now hiring a Full-Time Help Desk Analyst in Philadelphia, PA . The ...
$40 - $45/hr
This role is responsible for overseeing daily help desk operations, ensuring service level agreements (SLAs) are met, coaching and mentoring technicians, analyzing performance metrics, and driving ...
$40 - $45/hr
This role is responsible for overseeing daily help desk operations, ensuring service level agreements (SLAs) are met, coaching and mentoring technicians, analyzing performance metrics, and driving ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...
$17.75 - $24.25/hr
Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... The ideal candidate will have strong customer service skills, a solid understanding of computer ...
$17.75 - $24.25/hr
Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... The ideal candidate will have strong customer service skills, a solid understanding of computer ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...
Quantico, VA · On-site
$70K - $77K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...
Dallas, TX · On-site
$20.25 - $27.75/hr
Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Answer incoming service desk calls in a professional and timely manner. * Deliver excellent ...
Dallas, TX · On-site
$20.25 - $27.75/hr
Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Answer incoming service desk calls in a professional and timely manner. * Deliver excellent ...
Trenton, NJ · On-site
$20.50 - $28/hr
Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... They specialize in a range of services including cloud computing , managed network security , and ...
Quick apply
Trenton, NJ · On-site
$20.50 - $28/hr
Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... They specialize in a range of services including cloud computing , managed network security , and ...
Phoenix, AZ · On-site
$22 - $26/hr
Service Desk Analyst Our client is looking for a Service Desk Analyst to join their IT support team ... Previous Service Desk, Help Desk, or technical call center experience in a high-volume environment ...
Quick apply
Phoenix, AZ · On-site
$22 - $26/hr
Service Desk Analyst Our client is looking for a Service Desk Analyst to join their IT support team ... Previous Service Desk, Help Desk, or technical call center experience in a high-volume environment ...
Dallas, TX · On-site
$50K/yr
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk ...
Dallas, TX · On-site
$50K/yr
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... products and application services to resolve user problems. Role Description: • Receives ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... products and application services to resolve user problems. Role Description: • Receives ...
Carmel, IN · On-site
$60 - $80/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...
Carmel, IN · On-site
$60 - $80/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...
Prior Help Desk/Service Desk Support experience required. * Windows Laptop or Desktop support ... The analyst also plays a role in event management, communicating initial details and resolution ...
Prior Help Desk/Service Desk Support experience required. * Windows Laptop or Desktop support ... The analyst also plays a role in event management, communicating initial details and resolution ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
Cities with the most Help Desk Service Desk Analyst job openings:
States with the most job openings for Help Desk Service Desk Analyst jobs include:
For Help Desk Service Desk Analyst jobs, the most frequently searched job titles are:
Raleigh, NC • On-site
$20 - $27.25/hr
Other
Posted 5 days ago
Job ID: NC-809319
Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience
Location: Raleigh, NC (NCDHHS-NCFAST)
Duration: 12 Months
Skills:
Experience and knowledge of browser-based applications. Required 7 Years
Experience researching, analyzing and interpreting automated system problems. Required 7 Years
Experience working in an Application Support-based (not hardware) help desk environment. Required 6 Years
Working knowledge of social services and Child Welfare program. Highly desired 5 Years
Working knowledge of the PATH NC application and functionality. Highly desired 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Required 7 Years
Description:
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues.
Overview
Senior Application/Production Support role for the Child Welfare/PATH NC application.
Provides expert-level guidance to external customers, county leadership, and service providers using the system.
Requires advanced customer service, analytical, and leadership capabilities.
Extensive knowledge of North Carolina s Child Welfare program and related operational processes is strongly preferred.
Focuses on highimpact application support, system reliability, and proactive issue prevention rather than hardware.
Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.
Operations & Maintenance (O&M) Support Responsibilities
Oversee and support resolution of complex county issues escalated beyond front-line Help Desk capabilities.
Perform advanced diagnostics to determine systemic or multilayer root causes.
Lead resolution efforts for high-severity or cross-county problems.
Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
Provide strategic recommendations for improving operational stability and reducing recurring issues.
Technical & Cross-Team Collaboration
Partner closely with business owners, architecture teams, developers, QA, and crossagency stakeholders to analyze and resolve complex problems.
Reproduce, isolate, and document highcomplexity defects, system behavior anomalies, and performance issues.
Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
Mentor junior team members and foster crossteam knowledge sharing.
Coordination & Communication
Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, county leadership, and other partners.
Support the coordination and implementation of system change requests.
Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.
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