ZipRecruiter

Log In

1

It Service Desk Help Desk Analyst Jobs (NOW HIRING)

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... contact for information technology incidents and service requests for internal employees ...

Real Chemistry

IT Service Desk Analyst

Lambertville, NJ · On-site

$65K - $75K/yr

TITLE: IT Service Desk Analyst Real Chemistry is looking for driven, savvy game changers who are ... On-site IT/Desk Side Support * Expected to help globally with all IT support when able to ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

A qualified candidate will typically have: * 1+ years of IT Help Desk, Service Desk, Desktop ... Strong troubleshooting, analytical, and problem solving skills. * Excellent customer service ...

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local ... of Service Desk or IT Support experience Required Skills * Strong customer service and ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality ... Help Desk or Service Desk environment. * Knowledge and experience with law firm specific ...

CAI

Help Desk Analyst

Trenton, NJ · On-site

$28 - $32/hr

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we ... Experience working with IT service management processes and best practices Physical Demands

Community Options, Inc.

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Provide service desk support to all customer IT groups for both unclassified and classified ... Collaborate with IT team members to escalate complex technical issues. Document, assess, track, and ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ... service for notifying users of emergencies or other global notifications. - Provide hands-on ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode ... Address and resolve customer inquiries related to online service accounts, identity verification ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIT Service Desk Help Desk Analyst Jobs

It Service Desk Help Desk Analyst information

See salary details

$14

$24

$35

How much do it service desk help desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it service desk help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Help Desk Analyst vs Network Support Technician?

AspectIt Service Desk Help Desk AnalystNetwork Support Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks

The It Service Desk Help Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, often remotely. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including routers and switches. While both roles require technical certifications and work in IT environments, the Help Desk Analyst emphasizes user support, whereas the Network Support Technician specializes in network systems.

What cities are hiring for It Service Desk Help Desk Analyst jobs?

Cities with the most It Service Desk Help Desk Analyst job openings:

What states have the most It Service Desk Help Desk Analyst jobs?

States with the most job openings for It Service Desk Help Desk Analyst jobs include:

What are popular job titles related to It Service Desk Help Desk Analyst jobs?

For It Service Desk Help Desk Analyst jobs, the most frequently searched job titles are:

Help Desk Analyst I

Topeka, KS • On-site

OTSI
See more jobs at OTSIexternal

$19.25 - $26.25/hr

Contractor

Posted 23 days ago

Job description


Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I
HELP DESK ANALYST I (Topeka, KS)
MAJOR RESPONSIBILITES:
Under general supervision, serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues. Support is delivered in a ServiceNow-driven environment with established service level objectives.
Candidates must possess strong interpersonal skills and demonstrate sound judgment, initiative, adaptability, attention to detail, and teamwork. Effective written and verbal communication skills are required. The successful candidate must be self-motivated, able to work independently, and able to manage multiple priorities, with strong computer proficiency and the ability to navigate multiple applications simultaneously.
SKILLS AND ABILITIES REQUIRED:
  • Diagnose, troubleshoot, and resolve incidents andservice requests for Windows workstations and laptops, Microsoft 365services, corporate iPads and mobile devices, Citrix environments,enterprise applications, remote access, VPN, and connectivity issues.
  • Deliver excellent customer service throughprofessional communication, active listening, and problem-solving withemployees at all levels, both technical and non-technical.
  • Document, track, and manage incidents and requeststhrough ServiceNow while meeting established service level expectations.
  • Support user onboarding, access provisioning,password resets, MFA enrollment, and related identity and accessmanagement processes.
  • Utilize knowledge articles, troubleshooting tools,and established procedures to efficiently resolve issues or escalate whenappropriate.
  • Follow company policies, security standards, anddata protection requirements to safeguard company systems and information.
  • Collaborate with Service Desk teammates and otherIT support teams to resolve incidents, fulfill requests, and improveservice delivery.
  • Participate in projects, testing, documentationupdates, and continuous improvement initiatives as assigned.
  • Support adoption and troubleshooting of approvedproductivity, collaboration, and emerging workplace technologies.
  • Participatein a rotating after-hours on-call schedule to provide support outside ofcore business hours.

QUALIFICATIONS AND EXPERIENCE
  • Requires a minimum of two (2) years of experiencesupporting end users in a Service Desk, Help Desk, Desktop Support, orsimilar technical support environment.
  • Experience supporting enterprise technologies in alarge corporate environment or utility organization is preferred.
  • Industry certifications such as CompTIA A+,Network+, Security+, Microsoft Certifications, or ITIL Foundations arepreferred.

About Us
OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernise complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.
Our focused technologies are:
• Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
• Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
• QA & Automation (Manual Testing, Non-functional testing, Test Automation, Digital Testing)
• Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
• Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

Apply