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Help Desk Service Desk Analyst Jobs (NOW HIRING)

Specialtycare

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

The IS Support Desk Analyst is responsible for collecting information through a customer ... Provide support for all Information Technology products and services. Support may include answering ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... Provide quality customer service and IT-related support to application users in a dynamic and fast ...

w3r Consulting

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is specific to the Service Desk Function at client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are now hiring a Full-Time Help Desk Analyst in Pittsburgh, PA . The Help ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide ... Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ . The ...

GrayRobinson

Help Desk Analyst

Orlando, FL

$19 - $26/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in our Orlando office for an experienced Help Desk Analyst.

Apex Systems

Help Desk Analyst

Greensboro, NC · On-site

$17.75 - $24.25/hr

Job#: 3047837 Apex Systems is looking to hire an ONSITE Help Desk Analyst for our client based out ... Deliver exceptional customer service while serving as a primary point of contact for technical ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type ... Experience in a service desk, help desk, or desktop support role. * Working knowledge of Windows ...

TEKsystems

Service Desk Analyst

Golden Valley, MN · On-site

$20 - $23/hr

Description Service Desk Analysts will provide customer service and technical support to all ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

The Help Desk Analyst provides excellent customer service and desktop support for computer users across the company. Compensation * $24.00 - $30.00 per hour * This range reflects our commitment to ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Jira Service Management Helpdesk application * Experience using GroupLink ...

TEKsystems

Service Desk Analyst

Golden Valley, MN · On-site

$20 - $23/hr

Description Service Desk Analysts will provide customer service and technical support to all ... Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting ...

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months ... This role involves handling incoming queries and help requests from end users, either via email ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.

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How much do help desk service desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Infographic showing various Help Desk Service Desk Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Philadelphia, PA

Community Options, Inc.
See more jobs at Community Options, Inc.external

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

109th of 247 rated social care providers

Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Philadelphia, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na

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