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How much do help desk pc support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk pc support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk PC Support?

Help Desk PC Support specialists are IT professionals who provide technical assistance and support to computer users, either in person, over the phone, or via remote tools. They troubleshoot hardware and software issues, install and configure computer systems, and guide users through problem-solving steps. Their role is essential for maintaining smooth computer operations within organizations, resolving user issues promptly, and ensuring minimal downtime for employees. Help Desk PC Support specialists often serve as the first point of contact for technical problems and may escalate more complex issues to higher-level IT staff.

What are the key skills and qualifications needed to thrive as a Help Desk PC Support professional?

To thrive as a Help Desk PC Support professional, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems (Windows, macOS) is typically required. Excellent communication, patience, and problem-solving abilities help you resolve issues efficiently and maintain positive user interactions. These capabilities are crucial for quickly diagnosing technical problems, ensuring user satisfaction, and minimizing downtime in IT environments.

What are some common challenges faced by Help Desk PC Support professionals, and how can they be addressed?

Help Desk PC Support professionals often face challenges such as managing a high volume of support requests, troubleshooting a wide variety of technical issues, and effectively communicating with non-technical users. Prioritizing tickets based on urgency and impact, leveraging knowledge bases, and maintaining clear, patient communication can help address these challenges. Additionally, ongoing training and collaboration with team members can improve problem-solving efficiency and keep skills current in an evolving technology landscape.

What is the difference between Help Desk Pc Support vs Technical Support Specialist?

AspectHelp Desk Pc SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, remote or on-siteCustomer sites, remote, or on-site
Industry UsageIT support, customer serviceIT, telecommunications, software
Common TasksTroubleshooting hardware/software, user supportAdvanced troubleshooting, network issues

Help Desk Pc Support primarily focuses on basic hardware and software troubleshooting for end-users, often in a help desk setting. Technical Support Specialists handle more complex technical issues, including network and system problems. Both roles require similar certifications but differ in complexity and scope of support provided.

What cities are hiring for Help Desk Pc Support jobs?

Cities with the most Help Desk Pc Support job openings:

What are popular job titles related to Help Desk Pc Support jobs?

For Help Desk Pc Support jobs, the most frequently searched job titles are:

Help Desk Pc Support jobs near you

Help Desk Support Specialist

Chicago, IL • On-site

Middleground Technologies
IT Services • 11 - 50 employees
Learn more about Middleground Technologiesexternal

Full-time

Re-posted 10 days ago

Job description

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The duties of the Help Desk Support Specialist position include, but are not limited to the following: -Provide local and telephone technical support to over 1000 end users -Utilize the Connectwise ticketing system -Deploy computers and peripherals (computers, monitors, printers, etc.) -Install software packages on PC's and Laptops -Upgrade hardware on PC's & Laptops -Troubleshoot software applications -Create and maintain detailed documentation in our software (instruction guides, policies, procedures) -Manage document library and inventory of assets -Support senior engineers Qualifications: -Preferred Bachelors or Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to 75 lbs Required Skills: -1 year Experience with Microsoft Windows 7/8/10 -1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel) -1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware -Knowledge of basic Microsoft Windows Server 2008/2012 -Knowledge of basic TCP/IP Networking -Knowledge of Office365 -Knowledge of ticketing systems (Connectwise a huge plus) -Troubleshooting experience with Printers/Scanners -Understanding of Internet applications IE, Firefox, HTML and Internet protocols -Reliable, enthusiastic individual with great phone etiquette -Professional appearance and behavior, including punctuality -Excellent written and oral communication skills -Hungry desire to succeed and vastly improve IT skills -Ability to work unsupervised and make good use of free time when no help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company

You will be trained on the latest and greatest technologies and be exposed to many new challenges. Your skills will be tested. Background will be checked.

Drug testing may be requested. Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position. Passionate and forward thinking group of IT professionals EOE Ideal candidate will live close to the downtown Chicago Please, no recruiters. **posting will be deleted only once the position has been filed.

if posting still up, job still available**

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