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Help Desk Pc Support information

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How much do help desk pc support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk pc support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk PC Support?

Help Desk PC Support specialists are IT professionals who provide technical assistance and support to computer users, either in person, over the phone, or via remote tools. They troubleshoot hardware and software issues, install and configure computer systems, and guide users through problem-solving steps. Their role is essential for maintaining smooth computer operations within organizations, resolving user issues promptly, and ensuring minimal downtime for employees. Help Desk PC Support specialists often serve as the first point of contact for technical problems and may escalate more complex issues to higher-level IT staff.

What are the key skills and qualifications needed to thrive as a Help Desk PC Support professional?

To thrive as a Help Desk PC Support professional, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems (Windows, macOS) is typically required. Excellent communication, patience, and problem-solving abilities help you resolve issues efficiently and maintain positive user interactions. These capabilities are crucial for quickly diagnosing technical problems, ensuring user satisfaction, and minimizing downtime in IT environments.

What are some common challenges faced by Help Desk PC Support professionals, and how can they be addressed?

Help Desk PC Support professionals often face challenges such as managing a high volume of support requests, troubleshooting a wide variety of technical issues, and effectively communicating with non-technical users. Prioritizing tickets based on urgency and impact, leveraging knowledge bases, and maintaining clear, patient communication can help address these challenges. Additionally, ongoing training and collaboration with team members can improve problem-solving efficiency and keep skills current in an evolving technology landscape.

What is the difference between Help Desk Pc Support vs Technical Support Specialist?

AspectHelp Desk Pc SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, remote or on-siteCustomer sites, remote, or on-site
Industry UsageIT support, customer serviceIT, telecommunications, software
Common TasksTroubleshooting hardware/software, user supportAdvanced troubleshooting, network issues

Help Desk Pc Support primarily focuses on basic hardware and software troubleshooting for end-users, often in a help desk setting. Technical Support Specialists handle more complex technical issues, including network and system problems. Both roles require similar certifications but differ in complexity and scope of support provided.

What cities are hiring for Help Desk Pc Support jobs?

Cities with the most Help Desk Pc Support job openings:

What are popular job titles related to Help Desk Pc Support jobs?

For Help Desk Pc Support jobs, the most frequently searched job titles are:

Help Desk Pc Support jobs near you

PC Support Technician

Topeka, KS • On-site

Strategic Staffing Solutions
Professional, Scientific, and Technical Services • 201 - 500 employees
Learn more about Strategic Staffing Solutionsexternal

Other

Re-posted 4 hours ago

Job description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

PC Support Technician
Topeka, KS (Onsite required)
W2 contract role
12 Months with opportunity to extend
Role Overview

The PC Refresh Technician supports the enterprise PC refresh program by preparing, imaging, deploying, configuring, and validating end?user devices. This includes hardware setup, software deployment, application configuration, data migration, and user support. The technician ensures refreshed devices meet company standards and are fully operational at handoff.

Key Responsibilities


  • Device Imaging Configure and image Windows 11 devices using company?approved tools (SCCM, MECM Autopilot)
  • Hardware Deployment Stage, deploy, and validate new laptops/desktops for end users.
  • Software Deployment Deploy required applications using enterprise tools and validate successful installation.
  • User Data Migration Assist with data backup, transfer, and profile setup.
  • On?site Support Provide desk?side assistance during refresh events, including peripheral setup and basic troubleshooting.
  • Asset Tracking Update asset records, tag devices, and ensure accurate inventory documentation.
  • Device Retirement Wipe, decommission, and prepare old hardware for disposal or recycling.
  • Customer Service Communicate clearly with end users, schedule appointments, and ensure a positive refresh experience.

Qualifications


  • 1 3 years of experience in IT support, help desk, or hardware deployment.
  • Strong understanding of Windows 10/11, device imaging, and basic networking.
  • Experience with enterprise tools such as SCCM, Intune, Autopilot, or similar.
  • Ability to lift and move equipment (up to ~40 lbs).
  • Excellent communication and customer?service skills.
  • Strong attention to detail and documentation accuracy.

*Beware of scams. S3 never asks for money during its onboarding process

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