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Help Desk Password Reset Jobs in Spring, TX (NOW HIRING)

The NOW Houston Heights

Front Desk Associate

Houston, TX · On-site

$13.25 - $17.25/hr

Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you ... Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality ...

The NOW Houston Heights

Front Desk Associate

Houston, TX · On-site

$13.25 - $17.25/hr

Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you ... Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality ...

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Showing results 21-35

All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Spring, TX

Help Desk Password Reset information

See Spring, TX salary details

$12

$21

$31

How much do help desk password reset jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk password reset in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.
What are popular job titles related to Help Desk Password Reset jobs in Spring, TX? For Help Desk Password Reset jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Spring, TX look for? The top searched job categories for Help Desk Password Reset jobs in Spring, TX are:
What cities near Spring, TX are hiring for Help Desk Password Reset jobs? Cities near Spring, TX with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Spring, TX as of August 2026, with employment types broken down into 59% Full Time, 3% Part Time, 3% Temporary, and 35% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,589 per year, or $21.4 per hour.

Service Desk Support Specialist

Viridien

Houston, TX • Hybrid

Full-time

Posted 23 days ago

Job description

Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

Job Details:

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across end-user devices, enterprise applications, and hybrid infrastructure. This role focuses on troubleshooting complex issues, supporting Microsoft 365 and identity services, and ensuring a high level of customer satisfaction while contributing to operational stability and continuous improvement.

Key Responsibilities
  • Troubleshoot simple and complex Windows desktop, laptop, and mobile device issues
  • Support Microsoft 365 services, including:
    • Outlook and Exchange Online (mail flow, profiles, permissions)
    • Microsoft Teams (calling, meetings, client issues)
    • OneDrive and SharePoint Online (sync, access, permissions)
  • Resolve identity and authentication issues (password resets, MFA, conditional access)
  • Troubleshoot VPN, remote access, and hybrid connectivity issues
  • Manage user accounts, security groups, and permissions in:
    • On-prem Active Directory
    • Azure AD / Microsoft Entra ID
  • Support user lifecycle processes (onboarding, role changes, offboarding)
  • Assist with Hybrid Azure AD Join and device registration issues
  • Support administration and monitoring of:
    • Windows Server (on-prem)
    • Azure and Microsoft 365 services
  • Monitor and support:
    • Azure AD Connect
    • On-prem AD
    • File and print services
    • Backup and recovery jobs
  • Apply patches, updates, and configuration changes following change management procedures
  • Support virtualization platforms (Hyper-V) as needed
  • Maintain system documentation and asset inventories
Operational & Security Responsibilities
  • Identify recurring issues and contribute to root cause analysis
  • Support security initiatives (phishing response, account compromise remediation, access reviews)
  • Participate in after-hours or on-call rotations as required
Required Qualifications
  • 2-4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
  • Strong experience supporting Windows endpoints in an enterprise environment
  • Working knowledge of Microsoft 365 and hybrid identity concepts
  • Hands-on experience with Active Directory user and group management
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Experience using ticketing systems and documenting technical solutions
  • Strong communication and customer service skills
Preferred Qualifications
  • Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
  • Exposure to Intune, Conditional Access, or device compliance policies
  • PowerShell scripting for basic administration or troubleshooting
Core Competencies
  • Strong troubleshooting and analytical skills
  • Attention to detail and documentation discipline
  • Professional communication with both technical and non-technical users

Our Hiring Process

At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.

Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.

We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly.

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.

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