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Help Desk Nights Jobs in Virginia (NOW HIRING)

Aretec Inc

ACE ASD Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

Required QualificationsMinimum 2 years of experience in IT help desk or customer support ... Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship ...

Home - ARETEC

ACE ASD Shift Supervisor

Ashburn, VA · On-site

Required Qualifications * Minimum 2 years of experience in IT help desk or customer support ... Ability to work rotating shifts, including nights, weekends, and holidays. * Sole U.S. citizenship ...

Donohoe Companies

Front Desk Supervisor

Arlington, VA · On-site

$23 - $24/hr

The supervisor also performs and oversees nightly audit procedures, ensuring accurate financial ... work, helping you manage your finances easily and confidently. Equal Opportunity Employer This ...

DHS Brand

Front Desk Supervisor

Arlington, VA · On-site

$23 - $24/hr

The supervisor also performs and oversees nightly audit procedures, ensuring accurate financial ... work, helping you manage your finances easily and confidently. Equal Opportunity Employer This ...

Aretec Inc

ACE ASD Shift Supervisor

Ashburn, VA · On-site

Required Qualifications * Minimum 2 years of experience in IT help desk or customer support ... Ability to work rotating shifts, including nights, weekends, and holidays. * Sole U.S. citizenship ...

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ... Availability to work nights, weekends and holidays * Availability to stand for long periods of time

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ... Availability to work nights, weekends and holidays * Availability to stand for long periods of time

Career Site

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ... Availability to work nights, weekends and holidays * Availability to stand for long periods of time

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ... Availability to work nights, weekends and holidays * Availability to stand for long periods of time

Shamin Hotels

FRONT DESK SUPERVISOR

Henrico, VA · On-site

$17.50 - $18.75/hr

Ability to work flexible hours, including nights, weekends, and holidays. * Leadership and team ... T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace ...

New

SHAMIN HOTELS MASTER

FRONT DESK SUPERVISOR

Henrico, VA · On-site

$17.50 - $18.75/hr

Ability to work flexible hours, including nights, weekends, and holidays. Leadership and team ... T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace ...

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Help Desk Nights information

What is a help desk nights?

Help Desk Nights refers to technical support roles that operate during evening or overnight hours, providing assistance to users who encounter IT issues outside of standard business times. These professionals handle troubleshooting, resolve technical problems, and ensure systems remain operational during off-peak hours. Night shift help desk staff are essential for organizations that require 24/7 support, such as hospitals, global companies, or call centers. Their responsibilities often include answering calls, responding to emails or tickets, and escalating issues as needed to maintain service continuity.

What are the key skills and qualifications needed to thrive as a help desk nights technician?

To thrive as a Help Desk Nights technician, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of computer systems, networks, and customer service, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and standard operating procedures is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure timely resolution of user issues, maintain IT system reliability, and provide consistent support when other resources may be limited.

What unique challenges can I expect when working night shifts as a help desk professional?

Working night shifts on a Help Desk team often involves handling urgent technical issues with fewer on-site resources and less immediate supervision. You may need to troubleshoot a wider variety of problems, as some escalations are deferred to night staff, and communication with other departments may be limited during these hours. However, night shifts can also provide more autonomy and opportunities to develop problem-solving skills. Many organizations offer shift differentials and advancement opportunities for those who demonstrate reliability and technical expertise during less traditional hours.

What is the difference between Help Desk Nights vs Help Desk Days?

AspectHelp Desk NightsHelp Desk Days
Work HoursTypically overnight or evening shiftsStandard daytime hours, usually 9am-5pm
Work EnvironmentSame as Help Desk Days, but with night shift teamStandard office hours, regular business environment
Required SkillsTechnical support, customer service, shift adaptabilityTechnical support, customer service, communication skills
CertificationsCompTIA A+, Network+ often preferredSame as Help Desk Nights, certifications are similar

Help Desk Nights and Help Desk Days roles share similar responsibilities and required skills, but differ mainly in work hours. Night shifts often require adaptability to overnight schedules, while day shifts follow regular business hours. Both roles are essential in providing continuous technical support across industries.

What are the most commonly searched types of Help Desk jobs in Virginia?

The most popular types of Help Desk jobs in Virginia are:

Help Desk Nights jobs near you

ACE Account Service Desk Specialist (Tier 2 - ASD)

Chenega MIOS

Ashburn, VA • On-site

Other

Posted 5 days ago

Job description

Req ID: 41966
Summary
ACE Account Service Desk Specialist (Tier 2 - ASD)
Ashburn, VA (Remote)
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chronos Operations, LLC is seeking an ACE Account Service Desk Specialist (Tier 2 ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.
Responsibilities
  • Provide 24x7x365 Tier II support for the Automated Commercial Environment (ACE) Account Service Desk (ASD).
  • Support over 100,000 active users comprised of Trade, PGA, and CBP clients on trade facilitation, compliance, and enforcement.
  • Answer and respond to incoming calls and emails pertaining to ACE technical questions and operation of the ACE cargo processing system.
  • Provide 24x7x365 bilingual (English/Spanish) support to the trade user community.
  • Support ACE Portal Account business processes: user enrollment, account activation, account management for CBP and Trade communities.
  • Maintain documents (Welcome Letters and guidance documentation) supporting user enrollment and activation.
  • Support end users (Trade, CBP, PGA) in the use of ACE Portal functionality, including ACE Reports.
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours.
  • Achieve >=90% quality score on reviewed interactions.
  • Update ASD SOPs as requested.
  • Contribute to TSD Knowledge Management effort: submit, create, update, and review KMS documentation.
  • Attend periodic ACE training sessions to maintain proficiency.
  • Respond to urgent priority requests including ACE Command Center/War Room problem resolution.
  • Assist OIT in assessing cybersecurity risks; perform timely inactivation/restoration of ACE Portal accounts as directed.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Other duties as assigned.

Qualifications
  • High school diploma or equivalent.
  • 2+ years of IT help desk or customer support experience.
  • Must be available to support rotating shift; 24x7x365 coverage required.
  • U.S. Citizenship required; must be able to pass CBP Background Investigation (BI).

Preferred Qualifications:
  • Associate's degree in Business Administration, Information Technology or related field preferred.
  • Experience with ACE (Automated Commercial Environment) system.
  • Must have Knowledge of trade compliance processes or web-based portal support.
  • Knowledge of CBP trade facilitation and compliance processes.
  • Experience with ServiceNow ITSM platform.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Prior CBP or DHS experience.
  • Bilingual in Spanish is preferred.
  • Knowledge of import/export trade processes.

Knowledge, Skills and Abilities:
  • Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
  • Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs.
  • Ability to support rotating shifts, 24x7x365 coverage.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
Chenega MIOS News-
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site -
Glassdoor - _IE369514.11,23.htm
LinkedIn -
Facebook -
#Chronos Operations, LLC
Estimated Salary/Wage
Up to USD $18.00/Hr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

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