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Help Desk Network Specialist Jobs (NOW HIRING)

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality ...

company652

Help Desk Specialist

Wallingford, CT · On-site

The Help Desk Specialist provides frontline support for a variety of information technology ... Monitor network and associated devices for potential issues; identify and escalate critical ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... Coordinate with the Communications Squadron to support system and network administration ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... network, and application issues; supporting cybersecurity and systems compliance; maintaining ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and corporate teams, delivering exceptional support while serving as a subject matter expert on our print ...

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Help Desk Network Specialist information

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How much do help desk network specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk network specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does a help desk network specialist do?

A Help Desk Network Specialist is responsible for providing technical support and troubleshooting assistance for network-related issues within an organization. They help resolve problems with connectivity, hardware, and software, ensuring that users have reliable access to network resources. Their duties often include monitoring network performance, configuring and maintaining network devices, and assisting users with network access issues. They may also document problems and solutions, escalate complex issues to higher-level IT staff, and educate users on best practices for network security.

What are the key skills and qualifications needed to thrive as a help desk network specialist?

To thrive as a Help Desk Network Specialist, you need solid knowledge of networking concepts, troubleshooting, and customer support, typically backed by a degree in IT or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Strong communication, patience, and problem-solving skills help specialists effectively assist users and resolve issues under pressure. These competencies are critical for minimizing downtime, ensuring smooth network operations, and maintaining user satisfaction.

What are the most common challenges faced by help desk network specialists, and how can they be overcome?

Help Desk Network Specialists often encounter challenges such as troubleshooting complex network issues under tight deadlines, managing high ticket volumes, and communicating technical solutions to users with varying levels of IT knowledge. Effective time management, strong problem-solving skills, and clear communication are essential to overcoming these obstacles. Additionally, staying current with the latest networking technologies and best practices helps specialists provide efficient support and adapt to evolving network environments.

What is the difference between Help Desk Network Specialist vs Help Desk Technician?

AspectHelp Desk Network SpecialistHelp Desk Technician
CertificationsCompTIA Network+, Cisco CCNA, A+A+, Network+ (optional)
Work EnvironmentNetwork troubleshooting, configuration, and supportGeneral hardware/software support, user assistance
Employer & Industry UsageIT departments, network service providersCorporate, retail, healthcare, and various industries
Search & Comparison IntentFocus on network-specific skills and rolesBroader help desk support tasks

The Help Desk Network Specialist primarily focuses on network infrastructure, configuration, and troubleshooting, often requiring specific networking certifications. In contrast, Help Desk Technicians handle a wider range of hardware and software issues, providing general user support. While both roles support IT environments, the Network Specialist role is more specialized in networking, making it ideal for those seeking to advance in network-focused careers.

What cities are hiring for Help Desk Network Specialist jobs?

Cities with the most Help Desk Network Specialist job openings:

What states have the most Help Desk Network Specialist jobs?

States with the most job openings for Help Desk Network Specialist jobs include:

What are popular job titles related to Help Desk Network Specialist jobs?

For Help Desk Network Specialist jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Network Specialist job openings in the United States as of June 2026, with employment types broken down into 39% Full Time, 53% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Help Desk & Network Manager

Lodi, CA • On-site

Kavaliro
IT Services • 501 - 1,000 employees
Learn more about Kavaliroexternal

$125K - $135K/yr

Full-time

Re-posted 5 days ago

Job description

Job Description
JOB SUMMARY:
Our client is seeking a Help Desk & Network Manager for an exciting direct hire scenario. The Help Desk & Network Manager will be responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality, accurate, and efficient service client branches, departments, and customers.
Salary: $125,000 - $135,000 per year - Commensurate with experience and qualifications
PRIMARY DUTIES:
  • Provide supervision and coaching to NOC and HD staff and help ensure the ongoing delivery of excellent service to all business areas
  • Architect, configure, and oversee the daily performance and availability of the Bank's network and workstation infrastructure.
  • Provide analysis and appropriate recommendations to meet future needs.
  • Recommend, coordinate implementation of, and ensure the daily management and monitoring of security systems including: firewalls, access controls lists, systems permissions, Domain security policies, endpoint protection, security information event management systems, and secure communication channels
  • Ensure availability and performance of the Bank's VoIP system including: call center software, conferencing software, voicemail, and call management systems
  • Manage the vendor(s) that provide the Bank's data/communication lines and act as the primary point of contact for network and workstation infrastructure-related vendors and service providers
  • Coordinate with the CIO during vendor contract negotiations, prepare equipment and services purchase requests, and provide ongoing monitoring to ensure vendor service levels are met
  • Lead the delivery of network and workstation-related initiatives and projects by coordinating resources, reviewing objectives and priorities, and ensuring formal project management methods are employed
  • Assist the CIO with audits, regulatory exams, annual budgets, and capital expenditures
  • Oversee the development and maintenance of all NOC and HD documentation
  • Ensure ongoing compliance of team members to Bank policies and controls including SOX and GLBA
  • Keep current on industry and technology related advancements and/or threats relevant to the Bank
  • Work closely with the Information Security Officer on Information Services security related items
  • Create/obtain, review, and approve periodic reports relating to systems access, vulnerability management, systems availability, performance monitoring, network traffic use and utilization, and other key areas
SKILLS AND EXPERIENCE:
  • Bachelor's Degree in Computer Science, Management Information Systems, Information Security or a related field from an accredited university preferred
  • Strong knowledge and fundamentals of Windows Servers. Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure preferred
  • Sound understanding of networking fundamentals including Cisco technologies and networking systems. Cisco Certified Internetwork Expert (CCIE) preferred
  • Enthusiastic self-starter who effectively works under pressure and with minimal supervision
  • Results-oriented, structured professional who sets and achieves goals and objectives within deadlines
  • Strong team player who enjoys managing and helping other team members
  • Effective problem-solver who carefully analyzes issues, determines root causes, and implements solutions
  • Process-oriented leader with a passion for continuous improvement and operational excellence
  • Key contributor with meticulous attention to detail along with the ability to understand the big picture

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Job Requirements
On-Site
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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