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Connection Noc Help Desk Jobs (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... The NOC Technician will be an IT professional who provides technical assistance on computer systems ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... They need to be able to work alongside the NOC and other IT Staff to support the overall IT mission ...

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations ... Provide supervision and coaching to NOC and HD staff and help ensure the ongoing delivery of ...

FHR

A48-Help Desk Technician 48

Golden, CO · On-site

$20.75 - $28/hr

Our direct client has an opening for a Help Desk Technician 48 This position is 14 months with the option of extension, and the client is in Golden, Colorado 80401 The NOC Technician will be an ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

... better connection with clients. Short Description: The Help Desk Support (HDS) resource provides ... technical assistance support over the phone and advice to end users for hardware, software and ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... connection. The Technical Client Service Specialist will assist in managing service requests ...

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Connection Noc Help Desk information

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How much do connection noc help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for connection noc help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a Connection NOC Help Desk?

A Connection NOC (Network Operations Center) Help Desk is a specialized support team responsible for monitoring, managing, and troubleshooting network systems and related services for an organization. They act as the first point of contact for technical issues related to network connectivity, outages, and performance problems. The team provides 24/7 support to ensure minimal downtime and quick resolution of issues, often escalating more complex problems to higher-level technicians. Their duties also include maintaining network security, performing routine maintenance, and providing updates to end users and stakeholders.

What are the key skills and qualifications needed to thrive as a Connection NOC Help Desk professional, and why are they important?

To thrive as a Connection NOC Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting skills, and typically an associate's degree in IT or related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure fast and effective resolution of network issues, minimizing downtime and supporting seamless IT operations.

What are the most common challenges faced by a Connection NOC Help Desk technician, and how can they be overcome?

Connection NOC Help Desk technicians often encounter challenges such as managing high volumes of support tickets, troubleshooting complex network issues under time pressure, and communicating technical solutions to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, stay updated on the latest network technologies, and cultivate clear communication with both team members and clients. Additionally, using ticketing systems effectively and collaborating closely with network engineers can help prioritize and resolve issues efficiently.

What are popular job titles related to Connection Noc Help Desk jobs?

For Connection Noc Help Desk jobs, the most frequently searched job titles are:

NOC Analyst - Dallas, TX (Onsite)

Dallas, TX • On-site

Staffingine LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Staffingine LLCexternal

Contractor

Re-posted 18 days ago

Job description

Job Title: NOC Analyst
Job Location: Dallas, TX
Job Type: Contract

Video interview + F2F interview

Job Description:

Qualifications
• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 0–2 years of experience in a NOC, help desk, IT operations, or technical support environment (entry-level candidates welcome).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching).
• Familiarity with ITIL fundamentals and incident management processes.
• Experience or exposure to monitoring tools such as Datadog, SolarWinds, Nagios, or similar platforms.
• Experience working with ticketing systems such as ServiceNow.
• Strong communication skills — able to document and convey incident details to both technical and non-technical stakeholders.
• Ability to work in a fast-paced environment, manage multiple priorities, and remain composed under pressure.
• Willingness to work rotating shifts, weekends, and holidays as required for 24x7 operations coverage.
•
• Preferred:
• 1+ years of NOC, IT operations, or infrastructure monitoring experience in a financial services or enterprise environment.
• Experience with Datadog monitoring, dashboards, and alert configuration.
• Hands-on experience with ServiceNow incident, event, and knowledge management modules.
• ITIL v3 or v4 certification (or actively pursuing).
• Experience with runbook creation, KB article management, or standard operating procedure (SOP) documentation.
• Understanding of application monitoring, log analysis, and basic scripting (PowerShell, Python, or Bash).
• CompTIA Network+, CompTIA Security+, or equivalent certification.