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Connection Noc Help Desk Jobs (NOW HIRING)

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... connection. Role Description: * Manage expectations at all levels: customers/end users, executive ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... connection. Role Description: * Manage expectations at all levels: customers/end users, executive ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Culture & Connection: Employee recognition and engagement events, wellness initiatives ...

Abacus Technology

Help Desk Technician

Quantico, VA

$21.25 - $28.50/hr

Perform the installation of equipment, connection of peripherals, and the installing/deleting of ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

Perform the installation of equipment, connection of peripherals, and the installing/deleting of ... help desk or technical support role. Must be certified at IAT Level II (Security+ or other ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

Perform the installation of equipment, connection of peripherals, and the installing/deleting of ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Abacus Technology Corporation

Help Desk Technician

Quantico, VA · On-site

$21.50 - $29/hr

... connection of peripherals, and the installing/deleting of client level software and ensure all ... Required : • 5+ years experience in a help desk or technical support role. • Must be certified ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

... better connection with clients. Position: Help Desk Support I Client: OIT Location: Denver ... Colorado 8020 REQ ID: RQS2017-7111 Duration: 2 + Months Complete Description: Provides support to ...

TGI MAIN COMPANY

NOC Technician I

Boca Raton, FL · On-site

$60K - $75K/yr

Associate degree in IT preferred. * 1+ year of experience in Help Desk, NOC, or IT support role. * Familiarity with Windows OS, remote desktop tools, and IT fundamentals. * Desire to grow within a ...

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA ... Perform the installation of equipment, connection of peripherals, and the installing/deleting of ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

High school diploma or GED equivalent * 1-2 years of experience in IT support, help desk, NOC, or related technical role * Basic understanding of networking concepts and technologies * Experience ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

High school diploma or GED equivalent * 1-2 years of experience in IT support, help desk, NOC, or related technical role * Basic understanding of networking concepts and technologies * Experience ...

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Connection Noc Help Desk information

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How much do connection noc help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for connection noc help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a Connection NOC Help Desk?

A Connection NOC (Network Operations Center) Help Desk is a specialized support team responsible for monitoring, managing, and troubleshooting network systems and related services for an organization. They act as the first point of contact for technical issues related to network connectivity, outages, and performance problems. The team provides 24/7 support to ensure minimal downtime and quick resolution of issues, often escalating more complex problems to higher-level technicians. Their duties also include maintaining network security, performing routine maintenance, and providing updates to end users and stakeholders.

What are the key skills and qualifications needed to thrive as a Connection NOC Help Desk professional, and why are they important?

To thrive as a Connection NOC Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting skills, and typically an associate's degree in IT or related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure fast and effective resolution of network issues, minimizing downtime and supporting seamless IT operations.

What are the most common challenges faced by a Connection NOC Help Desk technician, and how can they be overcome?

Connection NOC Help Desk technicians often encounter challenges such as managing high volumes of support tickets, troubleshooting complex network issues under time pressure, and communicating technical solutions to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, stay updated on the latest network technologies, and cultivate clear communication with both team members and clients. Additionally, using ticketing systems effectively and collaborating closely with network engineers can help prioritize and resolve issues efficiently.

What are popular job titles related to Connection Noc Help Desk jobs?

For Connection Noc Help Desk jobs, the most frequently searched job titles are:

Help Desk Analyst

Harrisburg, PA • On-site

STI
See more jobs at STIexternal

$20.25 - $27.75/hr

Full-time

Re-posted 3 days ago

Job description

Title: CEDC - Help Desk Analyst
Location: Harrisburg PA
Duration: Long Term
Description:
Training required on-site to start for at least two weeks before engagement will be fully remote. This position could potentially require 24/7 on-call role added in the future.
This position will provide IT phone and email support for the Conservation & Environment Delivery Center (CEDC)including Commonwealth employees in 3 agencies and 2 boards, and the public using CEDC websites.
Training will occur in a CEDC facility in Harrisburg. After training, this will be a telework from home position. The candidate will be expected to have a dedicated workspace available for a Commonwealth provided computer and a stable internet connection.
Role Description:
  • Manage expectations at all levels: customers/end users, executive sponsors.
  • Ensure quality standards are followed.
  • Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
  • Act as the escalation point for high priority support issues.
  • Able to make recommendations on policies on system use and services.
  • Acts as a subject matter expert for one or more custom or COTS applications.
  • Talks to programmers to explain software errors or to recommend changes to programs.
  • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
  • Write software and hardware evaluation and recommendations for management review.
  • Write or revise user-training manuals and procedures.
  • Develops training materials, such as exercises and visual displays.
  • Provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Provides hands-on technical assistance to business and technical users.
  • Investigates and resolves computer software and hardware problems of users.
  • Serves as a contact for level 1 support.
  • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
  • Determines whether problem is caused by hardware, software, or system.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listeningto and following instructions.
  • Experienced with a variety of call-tracking software and systems.
  • Reads trade magazines and engages in independent study to maintain current industry knowledge.
  • Follow quality standards and displays strong customer service skills.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Qualifications
  • 5+ years of Help Desk experience

Apply