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Help Desk Manager Jobs in Washington, IN (NOW HIRING)

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...

General Hotels

Front Desk Agent

Jasper, IN · On-site

$12.75 - $16/hr

Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ... Generous Time Off Package The hotel is managed by General Hotels Corporation. General Hotels ...

General Hotels Corporation

Front Desk Agent

Jasper, IN

$12.75 - $16/hr

Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ... Generous Time Off Package The hotel is managed by General Hotels Corporation. General Hotels ...

General Hotels Corporation

Front Desk Agent

Jasper, IN · On-site

$12.75 - $16/hr

Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ... Generous Time Off Package The hotel is managed by General Hotels Corporation. General Hotels ...

DFR

Eligibility Assistant - Front Desk

Loogootee, IN · On-site

$14/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect ... leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National ...

Hulcher Resources, Inc.

Assistant Manager

Carlisle, IN · On-site

$27/hr

... desk? Hulcher Resources is seeking a motivated Assistant Manager to lead a small field crew while ... At Hulcher Resources, you'll do more than supervise a crew--you'll help lead critical industrial ...

Hulcher Resources Inc

Assistant Manager

Carlisle, IN

$27/hr

... desk? Hulcher Resources is seeking a motivated Assistant Manager to lead a small field crew while ... At Hulcher Resources, you'll do more than supervise a crew-you'll help lead critical industrial ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Washington, IN

Help Desk Manager information

See Washington, IN salary details

$32.2K

$71.9K

$106.9K

How much do help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for help desk manager in Washington, IN is $71,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $85,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What job categories do people searching Help Desk Manager jobs in Washington, IN look for?

The top searched job categories for Help Desk Manager jobs in Washington, IN are:

What cities near Washington, IN are hiring for Help Desk Manager jobs?

Cities near Washington, IN with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

IT Analyst

Family Health Center - Southwest Indiana

Vincennes, IN • On-site

$65K/yr

Full-time

Re-posted 20 hours ago

Job description

Position Overview
The IT Analyst provides technical support and operational assistance for the Family Health Center's information technology systems and end users. This position is responsible for maintaining hardware, software, telecommunications, and business applications while ensuring reliable and secure technology services across the organization. The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support organizational goals. This position also serves as a liaison between staff, the Information Technology Department, and external technology partners to deliver responsive, customer-focused support.
This is an on-site position.
Essential Functions
The essential functions include, but are not limited to the following:
  • Supports and adheres to the Organization's Mission, Vision, and Values.
  • Provides first- and second-level technical support for hardware, software, peripherals, and business applications.
  • Coordinates daily Help Desk operations, including tracking, prioritizing, and resolving support requests in a timely manner.
  • Installs, configures, maintains, and troubleshoots desktop computers, laptops, printers, mobile devices, and other end-user equipment.
  • Administers user accounts, permissions, and device configurations across supported systems.
  • Assists with the setup, maintenance, and troubleshooting of the organization's phone system.
  • Provides backup support for Microsoft 365 administration, SharePoint administration, and network infrastructure.
  • Assists with the creation and maintenance of internal electronic documents, forms, and workflows.
  • Collaborates with departments to identify technology needs and implement solutions that improve operational efficiency.
  • Coordinates with third-party vendors and technology partners to resolve technical issues and support system implementations.
  • Provides end-user training and technical guidance on hardware, software, and organizational technology systems.
  • Assists with system upgrades, software deployments, and technology projects.
  • Maintains accurate documentation of support requests, system configurations, procedures, and technical solutions.
  • Follows established IT security standards, policies, procedures, and best practices to protect organizational data and systems.
  • Maintains current knowledge of emerging technologies and recommends improvements when appropriate.
  • Performs other duties as assigned.
Work-Related Experience
  • Minimum of three (3) years of experience providing technical support, systems administration, or information technology services preferred.
  • Experience supporting Microsoft 365, Windows operating systems, and enterprise business applications preferred.
  • Experience with Help Desk ticketing systems, desktop support, and user account administration preferred.
  • Experience supporting network infrastructure, telecommunications, or SharePoint environments preferred.
  • Experience in a healthcare environment preferred.
Physical Demands and Work Environment
Mental:
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills with the ability to prioritize multiple requests.
  • Ability to troubleshoot complex technical issues while providing exceptional customer service.
  • Demonstrates sound judgment, professionalism, and attention to detail.
Physical:
  • Able to perform essential job functions effectively.
  • Frequent sitting, standing, walking, bending, and lifting while installing or repairing equipment.
  • Ability to lift and carry equipment weighing up to 40 pounds.
  • Ability to safely handle, install, and troubleshoot computer hardware, peripheral devices, and other technology equipment.
Working Conditions:
  • Clean, well-lit ventilated office environment.
  • Frequent movement throughout organizational facilities to provide onsite technical support.
Education, Certification, and Licensure
Education: Associate degree in Computer Science, Information Technology, or a related field with an equivalent combination of relevant work experience required. Bachelor's degree preferred
Certification: Microsoft, Cisco, CompTIA, or other relevant technical certifications preferred.
Licensure: Valid Driver’s License
skills
  • Strong troubleshooting and technical support skills.
  • Knowledge of Microsoft 365, Windows operating systems, SharePoint, and Active Directory.
  • Knowledge of networking concepts, telecommunications, and hardware support.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and work independently and collaboratively.
  • Strong organizational, analytical, and problem-solving abilities.

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