IT Analyst
Vincennes, IN · On-site
$65K/yr
The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...
IT Analyst
Vincennes, IN · On-site
$65K/yr
The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...
IT Analyst
Vincennes, IN · On-site
$65K/yr
The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...
IT Analyst
Vincennes, IN · On-site
$65K/yr
The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...
Front Desk Agent
Jasper, IN · On-site
$12.75 - $16/hr
Front Desk Agent General Hotels Corporation is seeking a friendly, professional, and hospitality ... Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ...
Front Desk Agent
Jasper, IN · On-site
$12.75 - $16/hr
Front Desk Agent General Hotels Corporation is seeking a friendly, professional, and hospitality ... Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ...
Front Desk Agent
$12.75 - $16/hr
... Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating ... Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ...
Front Desk Agent
$12.75 - $16/hr
... Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating ... Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ...
Front Desk Agent
Jasper, IN · On-site
$12.75 - $16/hr
... Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating ... Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ...
Front Desk Agent
Jasper, IN · On-site
$12.75 - $16/hr
... Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating ... Whether you're helping a guest find local attractions, resolving a concern, or simply greeting ...
Eligibility Assistant - Front Desk
Loogootee, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Eligibility Assistant - Front Desk
Loogootee, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Eligibility Assistant - Front Desk
Loogootee, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Eligibility Assistant - Front Desk
Loogootee, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Task Manager - IT Operations
Crane, IN · On-site
$100K - $115K/yr
Oversee the daily execution of IT tasks including network modernization, cloud migration, software development, or help desk operations. * Contract & Financial Tracking: Monitor task-level budgets ...
Task Manager - IT Operations
Crane, IN · On-site
$100K - $115K/yr
Oversee the daily execution of IT tasks including network modernization, cloud migration, software development, or help desk operations. * Contract & Financial Tracking: Monitor task-level budgets ...
Task Manager - IT Operations
Crane, IN · On-site
$100K - $115K/yr
Oversee the daily execution of IT tasks including network modernization, cloud migration, software development, or help desk operations. * Contract & Financial Tracking: Monitor task-level budgets ...
Quick apply
Task Manager - IT Operations
Crane, IN · On-site
$100K - $115K/yr
Oversee the daily execution of IT tasks including network modernization, cloud migration, software development, or help desk operations. * Contract & Financial Tracking: Monitor task-level budgets ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Help Desk information
See Washington, IN salary details
$10.94 - $12.59
2% of jobs
$12.59 - $14.24
6% of jobs
$14.24 - $15.89
12% of jobs
$16.35 is the 25th percentile. Wages below this are outliers.
$15.89 - $17.54
17% of jobs
The median wage is $18.86 / hr.
$17.54 - $19.19
16% of jobs
$19.19 - $20.84
16% of jobs
$21.66 is the 75th percentile. Wages above this are outliers.
$20.84 - $22.49
12% of jobs
$22.49 - $24.14
7% of jobs
$24.14 - $25.79
6% of jobs
$25.79 - $27.44
3% of jobs
$27.44 - $29.09
2% of jobs
$10
$19
$29
How much do help desk jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for help desk in Washington, IN is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.26 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Washington, IN?
The most popular types of Help Desk jobs in Washington, IN are:
What cities near Washington, IN are hiring for Help Desk jobs?
Cities near Washington, IN with the most Help Desk job openings:
IT Analyst
Vincennes, IN • On-site
Family Health Center - Southwest Indiana
$65K/yr
Full-time
Re-posted 21 hours ago
Job description
Position Overview Essential Functions Work-Related Experience Education, Certification, and Licensure skills
The IT Analyst provides technical support and operational assistance for the Family Health Center's information technology systems and end users. This position is responsible for maintaining hardware, software, telecommunications, and business applications while ensuring reliable and secure technology services across the organization. The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support organizational goals. This position also serves as a liaison between staff, the Information Technology Department, and external technology partners to deliver responsive, customer-focused support.
This is an on-site position.
The essential functions include, but are not limited to the following:
- Supports and adheres to the Organization's Mission, Vision, and Values.
- Provides first- and second-level technical support for hardware, software, peripherals, and business applications.
- Coordinates daily Help Desk operations, including tracking, prioritizing, and resolving support requests in a timely manner.
- Installs, configures, maintains, and troubleshoots desktop computers, laptops, printers, mobile devices, and other end-user equipment.
- Administers user accounts, permissions, and device configurations across supported systems.
- Assists with the setup, maintenance, and troubleshooting of the organization's phone system.
- Provides backup support for Microsoft 365 administration, SharePoint administration, and network infrastructure.
- Assists with the creation and maintenance of internal electronic documents, forms, and workflows.
- Collaborates with departments to identify technology needs and implement solutions that improve operational efficiency.
- Coordinates with third-party vendors and technology partners to resolve technical issues and support system implementations.
- Provides end-user training and technical guidance on hardware, software, and organizational technology systems.
- Assists with system upgrades, software deployments, and technology projects.
- Maintains accurate documentation of support requests, system configurations, procedures, and technical solutions.
- Follows established IT security standards, policies, procedures, and best practices to protect organizational data and systems.
- Maintains current knowledge of emerging technologies and recommends improvements when appropriate.
- Performs other duties as assigned.
- Minimum of three (3) years of experience providing technical support, systems administration, or information technology services preferred.
- Experience supporting Microsoft 365, Windows operating systems, and enterprise business applications preferred.
- Experience with Help Desk ticketing systems, desktop support, and user account administration preferred.
- Experience supporting network infrastructure, telecommunications, or SharePoint environments preferred.
- Experience in a healthcare environment preferred.
Mental:
- Strong analytical and problem-solving skills.
- Excellent organizational skills with the ability to prioritize multiple requests.
- Ability to troubleshoot complex technical issues while providing exceptional customer service.
- Demonstrates sound judgment, professionalism, and attention to detail.
Physical:
- Able to perform essential job functions effectively.
- Frequent sitting, standing, walking, bending, and lifting while installing or repairing equipment.
- Ability to lift and carry equipment weighing up to 40 pounds.
- Ability to safely handle, install, and troubleshoot computer hardware, peripheral devices, and other technology equipment.
Working Conditions:
- Clean, well-lit ventilated office environment.
- Frequent movement throughout organizational facilities to provide onsite technical support.
Education: Associate degree in Computer Science, Information Technology, or a related field with an equivalent combination of relevant work experience required. Bachelor's degree preferred
Certification: Microsoft, Cisco, CompTIA, or other relevant technical certifications preferred.
Licensure: Valid Driver’s License
- Strong troubleshooting and technical support skills.
- Knowledge of Microsoft 365, Windows operating systems, SharePoint, and Active Directory.
- Knowledge of networking concepts, telecommunications, and hardware support.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and work independently and collaboratively.
- Strong organizational, analytical, and problem-solving abilities.