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Help Desk Manager Jobs in Powhatan, VA (NOW HIRING)

TEEMA

Program Manager II - IT Service Desk

Ashland, VA · On-site

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 on-call support as needed Clearance: Must be able to pass a federal background investigation Citizenship:

TEEMA

Program Manager II - IT Service Desk

Ashland, VA

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 on-call support as needed Clearance: Must be able to pass a federal background investigation Citizenship:

Shamin Hotels

FRONT DESK SUPERVISOR

Henrico, VA · On-site

$17.50 - $18.75/hr

Front Office Manager, AGM, and General Manager Department: Operations Employment Type: Full-Time ... T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace ...

SHAMIN HOTELS MASTER

FRONT DESK SUPERVISOR

Henrico, VA

$17.50 - $18.75/hr

Front Office Manager, AGM, and General Manager Department: Operations Employment Type: Full-Time ... T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace ...

System One

Service Desk Coordinator

Richmond, VA · On-site

Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

Echo IT Solutions

System Administrator

Richmond, VA · On-site

... Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems. • Installation, configuration, set up and maintenance setup of desktop and laptop ...

Arete Technologies, Inc.

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

... help desk tickets to other technicians for resolution -installation and troubleshooting of PCs, printers, iPhones and software -Daily inspections of server room and data closets -Manage backup tape ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... direct help desk tickets to other technicians for resolution 2. Perform installation and ... closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack ...

ICF

AI / Automation Engineer

Richmond, VA · Remote

Reporting to the Service Desk Manager, this roleis responsible forthe technical build-out of Tier ... We combine unmatched expertise with cutting-edge technology to help clients solve their most ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Powhatan, VA

Help Desk Manager information

See Powhatan, VA salary details

$34.8K

$77.8K

$115.7K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Powhatan, VA is $77,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $92,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

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For Help Desk Manager jobs in Powhatan, VA, the most frequently searched job titles are:

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Cities near Powhatan, VA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Powhatan, VA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $77,839 per year, or $37.4 per hour.

Program Manager II - IT Service Desk

TEEMA

Ashland, VA • On-site

$150K - $170K/yr

Full-time

Posted 4 days ago

Job description

Program Manager II – IT Service Desk

Location: Ashburn, VA – On-site
Schedule: Day shift; 24/7 on-call support as needed
Clearance: Must be able to pass a federal background investigation
Citizenship: U.S. Citizenship required

We are seeking an experienced Program Manager II to lead a large-scale, mission-critical Technology Service Desk supporting a federal environment. This is a key leadership position for someone who has successfully managed high-volume 24x7 IT support operations, large technical teams, and Government customer relationships.

What You’ll Do

  • Serve as the primary point of contact for Government leadership and the Contracting Officer’s Representative (COR).

  • Lead day-to-day operations of a 24x7 Technology Service Desk.

  • Manage 50+ staff, including scheduling, supervision, resource allocation, and staffing adjustments based on call, chat, email, and ticket volumes.

  • Ensure service delivery follows ITIL and HDI standards and best practices.

  • Monitor quality, performance metrics, AQLs, operational events, and corrective actions.

  • Oversee knowledge management, including a library of approximately 500 knowledge articles, ticket templates, and scripted responses.

  • Direct employee training in systems, processes, and customer-service standards.

  • Lead transition planning for incoming and outgoing service operations.

  • Prepare and present monthly Program Management Reviews, daily metrics, executive reports, and weekly performance reporting.

  • Drive continuous improvement in service delivery and customer experience.

Qualifications

  • 5+ years managing a 24x7 IT Service Desk with at least 50 staff.

  • Government contract program-management experience.

  • Strong knowledge of ITIL and HDI frameworks.

  • Excellent leadership, communication, and problem-solving skills.

  • U.S. Citizenship and ability to pass required background investigation.

Preferred: ITIL v4, HDI Manager/Director, PMP, ServiceNow, Amazon Connect, federal/DHS service desk experience, and management of geographically dispersed teams.

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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

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