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Help Desk Manager Jobs in Hebron, CT (NOW HIRING)

Deloitte

Junior Associate, Compliance HelpDesk

Hartford, CT · On-site

$18.75 - $25.25/hr

Then our ICN Compliance Help Desk (CHD) may be the right fit for you! Recruiting for this role ends ... to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong ...

Hilton Garden Inn- Groton

Front Desk Supervisor

Groton, CT · On-site

$17 - $22/hr

Provides training, including safety training, to front office staff as directed by Management ... Initiative - Asks for and offers help when needed * Innovation - Generates suggestions for ...

Deloitte

Junior Associate, Compliance HelpDesk

Hartford, CT · On-site

$18.75 - $25.25/hr

Then our ICN Compliance Help Desk (CHD) may be the right fit for you! Recruiting for this role ends ... manage and prioritize multiple tasks in a fast-paced and dynamic environment • Strong ...

Vesta Corporation

Helpdesk Technician

Weatogue, CT · On-site

$65K - $70K/yr

Be a part of the best team in Property Management!!! Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in Weatogue, CT, who will provide reliable, hands ...

VESTA CORPORATION

Helpdesk Technician

Weatogue, CT · On-site

$65K - $70K/yr

Description Be a part of the best team in Property Management!!! Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in Weatogue, CT, who will provide ...

TEKsystems

IT Support Technician

Hartford, CT

$23 - $30/hr

... Help desk,Network infrastructure,virtualization,vmware Additional Skills & Qualifications * Preferred certifications: A+, Network +, Windows Desktop * Preferred work experience: Managed Service ...

TEKsystems

IT Support Technician

Hartford, CT · On-site

$23 - $30/hr

... Help desk,Network infrastructure,virtualization,vmware Additional Skills & Qualifications • Preferred certifications: A+, Network +, Windows Desktop • Preferred work experience: Managed Service ...

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

... manage assigned tickets, projects, and follow-ups to ensure timely response and resolution in accordance with service-level expectations. * Escalate issues outside your skill set promptly to help ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Hebron, CT

Help Desk Manager information

See Hebron, CT salary details

$39.4K

$88K

$130.8K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Hebron, CT is $88,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $105,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near Hebron, CT are hiring for Help Desk Manager jobs?

Cities near Hebron, CT with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Hebron, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,019 per year, or $42.3 per hour.

Sr. Service Desk Manager

Pennant Services, Inc.

Hartford, CT

Full-time

Re-posted 2 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.


JOB SUMMARY
The Senior Service Desk Manager – Operations is responsible for leading the day-to-day operational 
effectiveness of the Service Desk organization. This position oversees operational performance, service quality, process governance, workforce accountability, and continuous improvement initiatives to ensure support services are delivered efficiently and consistently. This role serves as a key leader in ensuring the Service Desk operates at a high level of efficiency while continually improving user experience, operational maturity, and business alignment.

JOB DUTIES
Strategic Execution & Operational Leadership

  • Drive operational consistency across Service Desk functions and support teams.
  • Ensure Service Desk operations are aligned with organizational goals, service expectations, and 
  • established standards.
  • Monitor service delivery performance and proactively address operational challenges impacting 
  • user experience.
  • Lead operational efforts to improve efficiency, effectiveness, and scalability across support 
  • functions.
  • Develop and maintain operational standards that support high-quality service delivery.

Metrics, Reporting & Accountability

  • Establish and maintain accountability for operational goals, service levels, project commitments, 
  • and departmental initiatives.
  • Facilitate recurring operational reviews focused on performance, service quality, customer 
  • satisfaction, productivity, and organizational priorities.
  • Ensure leaders and teams have clear ownership of initiatives, action items, and operational 
  • objectives.
  • Identify operational risks and escalate concerns that may impact service delivery or 
  • organizational performance.

Continuous Improvement & Service Excellence

  • Analyze operational workflows and identify opportunities to improve efficiency, quality, and user 
  • satisfaction.
  • Lead continual service improvement initiatives designed to enhance Service Desk performance 
  • and maturity.
  • Partner with Service Desk leadership to standardize procedures and improve consistency across 
  • teams.
  • Support implementation of tools, automation opportunities, and operational enhancements that 
  • improve service effectiveness.

Leadership & Team Development

  • Coach and mentor Service Desk leaders in operational planning, prioritization, accountability, 
  • and execution.
  • Foster a culture of ownership, collaboration, customer service, and continuous improvement.
  • Promote consistent operational expectations and leadership practices across the organization.
  • Encourage proactive communication, follow-through, and accountability at all levels of the 
  • Service Desk.

Service Management & Governance

  • Facilitate operational reviews, service assessments, and improvement planning activities.
  • Participate in major incident reviews, trend analysis, and service improvement initiatives when 
  • appropriate.
  • Facilitate collaboration between teams to remove barriers and improve execution of 
  • departmental objectives.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Business Administration, Management, or a related field, or equivalent combination of education and experience.
  • Seven (7) or more years of progressive IT operations or support leadership experience.
  • Three (3) or more years of leadership experience managing support operations, service delivery functions, or technical teams.
  • Demonstrated experience managing operational performance through metrics, reporting, and accountability practices.
  • Experience developing support processes, operational governance, and continual improvement initiatives.
  • Strong understanding of IT Service Management (ITSM) principles and support operations.
  • ITIL Foundation certification or equivalent preferred.
  • Excellent organizational, planning, and prioritization skills.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to identify risks and proactively develop mitigation strategies.
  • Strong facilitation and meeting leadership skills.
  • Ability to manage multiple competing priorities in a fast-paced environment.
  • Strong coaching and mentoring skills with the ability to improve the quality of operational planning and execution.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.