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Help Desk Manager Jobs in Canton, GA (NOW HIRING)

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... to Senior level management. External customer support ranges from general website support ...

4P Consulting Inc

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Track progress of requests to completion and escalate to vendors and management as needed. * Review ... Associate degree in a related field OR minimum 2+ years of help desk support * One-year proven ...

4P Consulting Inc

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Track progress of requests to completion and escalate to vendors and management as needed. * Review ... Associate degree in a related field OR minimum 2+ years of help desk support * One-year proven ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills ... management via Active Directory, andrelated software. Key Responsibilities: Under direct ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... management as needed. • Review accounts for accuracy of provision or deprovision based on ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Canton, GA

Help Desk Manager information

See Canton, GA salary details

$35.4K

$79.1K

$117.6K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Canton, GA is $79,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $94,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Canton, GA?

The most popular types of Help Desk jobs in Canton, GA are:

What are popular job titles related to Help Desk Manager jobs in Canton, GA?

For Help Desk Manager jobs in Canton, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Canton, GA look for?

The top searched job categories for Help Desk Manager jobs in Canton, GA are:

What cities near Canton, GA are hiring for Help Desk Manager jobs?

Cities near Canton, GA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Canton, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $79,105 per year, or $38 per hour.

Triage Help-Desk Tech- Entry-Level

RCS Professional

Marietta, GA • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.


We demand people who:
· Care about our clients
· Are passionate about what they do
· Are team players, and willing to help other team members
· Believe in doing things right the first time
· Are dedicated to continual improvement
· Embody positivity


Everyday Duties

  • Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
  • Respond to incoming phone calls and email help-desk requests using our ticketing system
  • Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc.
  • Identify and learn appropriate software and hardware being used and supported by our clients
  • Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments.
  • Communicate with vendors on open tickets on behalf of our clients and engineers
  • Maintain CRM and ticketing system
  • Research questions, issues, and concerns as directed by management
  • Provide thorough follow-up on tickets to ensure satisfactory completion


Qualifications

  • Superior communication skills
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation (Previous customer service experience a plus)


Education Requirements:

  • Bachelor's degree preferred --- Students welcome
  • A +, Network +, or ITIL certifications a plus


Job Type: Full-time


Salary + Benefits:

  • $30,000.00 - $32,000.00 /year


Some of Our Benefits include

  • Paid Time Off (PTO)
  • Matching 401K
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!


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