Help Desk Manager Jobs in Atkinson, NH (NOW HIRING)

IT Operations Manager

Location: Portsmouth New Hampshire

Join Galvion - Protecting Those Who Protect Others

At Galvion, we design, develop, and manufacture advanced ballistic helmets and integrated power and data management solutions that enhance the agility and survivability of modern warfighters and tactical operators worldwide.

We're seeking an experienced IT Operations Manager to lead our enterprise IT infrastructure and operations. This is an exciting opportunity for a collaborative technology leader who thrives on driving operational excellence, supporting mission-critical manufacturing environments, and developing high-performing teams.

About the Role

As the IT Operations Manager, you will oversee the day-to-day delivery of IT services across multiple business locations, ensuring secure, reliable, and efficient technology operations. You'll lead our Help Desk, Systems Administration, and Network Administration teams while partnering closely with business leaders, engineering, manufacturing, cybersecurity, and supply chain to ensure technology enables business success.

WHY GALVION ISYOUR NEXT GREAT MOVE!

• Immediate Benefits:Medical, Dental & Vision coverage from DAY 1
• Secure Your Future:401K with Company Match
• Earn More: Competitive wages and annual bonuses
• Support When You Need It:Robust Employee Assistance Program and ancillary benefits programs
• Work-Life Balance:9 Paid Holidays and Generous Paid Time Off
• Grow with Us:On-the-Job Training and Career Growth Opportunities
• Extra Perks: 100% Employer Paid Basic Life Insurance and Long-Term Disability

What You'll Do

• Lead enterprise IT operations across multiple locations, ensuring reliable and secure technology services.
• Manage and mentor Help Desk, Systems Administration, and Network Administration teams.
• Serve as the primary escalation point for critical infrastructure incidents and service disruptions.
• Drive Service Desk performance through KPI management, SLA achievement, and continuous improvement initiatives.
• Oversee enterprise infrastructure including:
  • Windows Server
  • Active Directory
  • Microsoft 365
  • Azure
  • VMware virtualization
  • Storage and backup solutions
  • Cloud services
• Manage enterprise networking including LAN/WAN, wireless, VPNs, firewalls, and remote access.
• Lead patch management, system upgrades, disaster recovery, business continuity, and endpoint lifecycle management.
• Partner with Information Security to support cybersecurity compliance, vulnerability remediation, and audit readiness.
• Manage IT assets, software licensing, technology vendors, managed service providers (MSPs), and support contracts.
• Participate in IT budgeting, forecasting, and cost optimization.
• Champion automation, ITIL best practices, operational excellence, and continuous service improvement.
• Ensure technology effectively supports manufacturing, engineering, supply chain, and corporate operations.

What You'll Bring

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 10+ years of progressive IT infrastructure and operations experience.
• 5+ years of leadership experience managing technical teams.
• Experience leading Help Desk, Systems Administration, and Network Administration functions in a multi-site enterprise environment.
• Strong expertise with:
  • Microsoft Windows Server
  • Active Directory
  • Microsoft 365
  • Azure
  • VMware
  • Enterprise storage and backup
  • Cloud technologies
• Experience managing enterprise networking technologies including switching, routing, wireless, VPNs, and firewalls.
• Knowledge of IT Service Management (ITSM), ticketing systems, SLA management, and operational metrics.
• Understanding of cybersecurity best practices and regulatory frameworks including:
  • NIST SP 800-171
  • CMMC
  • DFARS
  • ITAR
• Exceptional leadership, communication, problem-solving, and organizational skills.

Preferred Qualifications

• ITIL Certification
• Microsoft, Cisco (CCNA), Security+, Network+, CISSP, or CISM certifications
• Experience supporting Microsoft GCC High/Government Cloud environments
• Manufacturing, aerospace, defense, or government contracting experience
• ERP and manufacturing systems experience
• Experience leading infrastructure automation and operational improvement initiatives
• Experience managing third-party vendors and managed service providers

Why Join Galvion?

At Galvion, you'll have the opportunity to make a meaningful impact by supporting innovative technologies that help protect military personnel and tactical professionals around the world.

We offer:

• Competitive compensation and comprehensive benefits
• Career growth and professional development opportunities
• Collaborative and innovative work environment
• Exposure to cutting-edge technologies
• The opportunity to lead enterprise IT operations in a mission-driven manufacturing organization

Ready to Make an Impact?

If you're an experienced IT leader with a passion for operational excellence, infrastructure management, and developing high-performing teams, we'd love to hear from you.

Apply today and help power the technology behind those who protect others.