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Help Desk Manager Jobs in Alaska (NOW HIRING)

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. * Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. * Administer and maintain ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

Deeptree

Help Desk Technician I

Wasilla, AK · On-site

$18 - $27/hr

This position is part of the Help Desk team, so candidates must be passionate about technology ... Manage PC setup and deployment for new employees using standard hardware, images, and software,

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

UIC Alaska

Help Desk Technician I

Anchorage, AK

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

MSP Hire, Inc.

L1 Help Desk Technician

Juneau, AK · On-site

$50K - $65K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Role The Level 1 Help Desk Technician is the front line of our Help Desk--the first voice and ...

UIC Alaska

Senior Help Desk Technician

Anchorage, AK · On-site

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Manage ongoing maintenance and deployment of new hardware and software for device life cycle.

Bowhead

Senior Help Desk Technician

Anchorage, AK · On-site

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Manage ongoing maintenance and deployment of new hardware and software for device life cycle.

UIC Alaska

Senior Help Desk Technician

Anchorage, AK · On-site

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Manage ongoing maintenance and deployment of new hardware and software for device life cycle.

Bowhead

Senior Help Desk Technician

Anchorage, AK

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Manage ongoing maintenance and deployment of new hardware and software for device life cycle.

Seneca Holdings

$20 - $27/hr

Seneca Federal Health is seeking a Help Desk Technician to support our work at Joint Base Elmendorf ... Manage functional application of an automated call distribution system. * Maintain library of ...

MSP Hire, Inc.

L2 Help Desk Technician

Juneau, AK · On-site

$60K - $85K/yr

The Role The Level 2 Help Desk Technician independently resolves most ticket types and keeps their ... You're trusted to manage your own workload, spot patterns across tickets, and keep clients ...

mcr

Senior Front Desk Manager

Twin Hills, AK · On-site

$18.25 - $23.75/hr

TWA Hotel The Senior Front Desk Manager will be responsible for the management of all Front Desk ... otherwise help others to improve their knowledge or skills • Utilize interpersonal and ...

Ketchikan Indian Community

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Management has the exclusive right to alter this at any time without notice. Job Summary Incumbent will resolve computer user concerns by answering questions about hardware and software problems ...

KETCHIKAN INDIAN CORPORATION

IT Help Desk

Ketchikan, AK

$23.19 - $34.78/hr

Management has the exclusive right to alter this at any time without notice. Job Summary Incumbent will resolve computer user concerns by answering questions about hardware and software problems ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Alaska

Help Desk Manager information

See Alaska salary details

$40.4K

$90.2K

$134.1K

How much do help desk manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for help desk manager in Alaska is $90,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $107,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Alaska?

The most popular types of Help Desk jobs in Alaska are:

What are popular job titles related to Help Desk Manager jobs in Alaska?

For Help Desk Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Alaska look for?

The top searched job categories for Help Desk Manager jobs in Alaska are:

What cities in Alaska are hiring for Help Desk Manager jobs?

Cities in Alaska with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $90,228 per year, or $43.4 per hour.

Senior Help Desk Technician

Anchorage, AK

C3EL
IT Services • 1 - 10 employees
Learn more about C3ELexternal

$20.50 - $27.50/hr

Full-time

Re-posted 6 days ago

Job description

**CONTINGENT UPON CONTRACT AWARD**Overview:

Job Title: Senior Help Desk Technician

Security Clearance: Secret

Location: Alaska – Fort Richardson & Fort Wainwright

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations.

Responsibilities will include, but not be limited to:

  • Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
  • Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.
  • Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
  • Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
  • Administer and maintain Active Directory accounts, permissions, and group policies.
  • Support and troubleshoot network connectivity and configuration issues.
  • Escalate complex issues to Tier III support or system engineers as needed.
  • Ensure all service requests are completed within established SLAs and documented properly.
  • Provide courteous, professional customer service in all end-user interactions.
Minimum Qualifications:
  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance.
  • Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).
  • 5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
  • Demonstrated experience supporting:
    • Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.
    • Active Directory administration and user support.
    • OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.
    • Help Desk ticket tracking systems (Altiris Help Desk, Remedy).
    • Networking fundamentals and troubleshooting.
Preferred Qualifications:
  • Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.
  • Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.
Education:
  • A minimum of a High School diploma or equivalent is required.