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Entry Level Help Desk Jobs in Alaska (NOW HIRING)

Deeptree

Help Desk Technician I

Wasilla, AK · On-site

$18 - $27/hr

This entry-level technical position is responsible for maintaining high-quality white-glove ... This position is part of the Help Desk team, so candidates must be passionate about technology ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

Vitus Energy LLC

IT Support Specialist I

Anchorage, AK · On-site

This is an entry-level to early-career position working under the direction of the Systems Manager ... At least one to three years of technical-support, help-desk, computer-repair, or related experience ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Alaska

Entry Level Help Desk information

See Alaska salary details

$13

$24

$36

How much do entry level help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level help desk in Alaska is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.98 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Alaska?

The most popular types of Help Desk jobs in Alaska are:

What cities in Alaska are hiring for Entry Level Help Desk jobs?

Cities in Alaska with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $51,859 per year, or $24.9 per hour.

Help Desk Technician I

Wasilla, AK • On-site

Deeptree
1 - 10 employees
Learn more about Deeptreeexternal

$18 - $27/hr

Full-time

Re-posted 8 days ago

Job description

JOB DESCRIPTION:
Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through.
This position is part of the Help Desk team, so candidates must be passionate about technology, passionate about providing amazing customer service, and can thrive in a fast-paced and high-pressure environment. You will be supported in your growth with employer paid training materials, exams, and lunch and learns. Immerse yourself in an environment enthusiastic about technology and service. Grow as Deeptree grows!
Local applicants need only apply.
KEY RESPONSIBILITIES:
  • Provide Help Desk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Help Desk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the Help Desk tracking software.
  • Document internal procedures.
  • Assist with on-boarding of new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software,
  • Maintain inventory of all equipment, software, and software licenses
  • Report issues to the Service Desk for escalation,
  • Manage PC setup and deployment for new employees using standard hardware, images, and software,
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as needed,

DESIRED QUALIFICATIONS:
  • CompTIA A+ Certification, active and current.
  • CompTIA Net+ Certification, active and current.
  • .Demonstrable knowledge of basic network setups and configurations
  • At least 1 – 3 years of experience working in information technology or managed services team environment.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
  • Experience with ticketing systems.

SKILLS & KNOWLEDGE:
Personal Credibility and Professional Integrity:
  • Positive attitude towards people and problems.
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
  • Proficient communicator, including writing, speaking, editing, proofreading, and computer skills.
  • Above-par working capacity, to work on small and large projects with great attention to detail.
  • Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  • Adept at developing and maintaining strong relationships with management, staff, vendors, and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
  • Excellent problem-solving skills in both mundane and highly sensitive, albeit complex situations.
  • Willing to achieve industry certifications within one year of job acceptance for unmet desired qualifications.

WORK ENVIRONMENT EXPECTATIONS:
Work in this environment is considered medium physical work requiring the occasional exertion of up to forty (40) pounds of force, up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.
Must be able to:
  • Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch, and type for extended periods of up to 10 hours.
  • Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
  • Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
  • Respond adequately to inquiries or complaints.
  • Write using standard conventions in all languages required by the job.
  • Apply logical or scientific thinking principles to define problems, collect data, establish facts and draw valid conclusions.
  • Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
  • Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone et al.)
  • Use/interpret job-related terminology, mathematical formulas, and functions effectively and efficiently.
  • Deal with people beyond giving and receiving instructions maintaining effective working relationships.
  • Perform under stress, deal with persons acting under stress and adapt when confronted with emergencies.
  • Be sensitive to cultural differences among individuals and groups of persons.
  • Safely operate a motor vehicle.
  • Operate/use a variety of job-specific office machines and other office equipment.
  • Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
  • Successfully perform this position's planning, directing, reporting, and administrative responsibilities.