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Help Desk Level 1 Jobs in Tennessee (NOW HIRING)

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The contractor role will allow the help desk team to manage PERLSS related work, including ... Month 1: Training on new role, including shadowing and completion of new hire onboarding process.

Merge IT

Help Desk Analyst - Maryville, TN

Maryville, TN · On-site

$16.75 - $23/hr

Job Summary : Merge IT is an enterprise-level staffing company seeking to add a Help Desk Analyst to their team in Maryville, TN. The role involves engaging with customers through various ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

IT Call Center experience is highly preferred Technical Responsibilities Help Desk & Customer Support * Provide Tier 1/Tier 2 technical support via phone, remote sessions, and in person

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... As someone entrusted with sensitive company information, you know how to provide a high level of ...

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Help Desk Level 1 information

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are popular job titles related to Help Desk Level 1 jobs in Tennessee?

For Help Desk Level 1 jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Tennessee look for?

The top searched job categories for Help Desk Level 1 jobs in Tennessee are:

What cities in Tennessee are hiring for Help Desk Level 1 jobs?

Cities in Tennessee with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Associate Help Desk Technician

Memphis, TN • On-site

Baptist Memorial Health Care Corporation
Hospitals • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

301st of 898 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Baptist Memorial Health Care Corporationexternal

$18 - $24.25/hr

Full-time

Posted 11 days ago

Job description

Overview
Job Summary
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.
Once onsite training is complete, remote work is possible.
Responsibilities
  • Provides technical assistance to computer system users.
  • Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
  • Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
  • Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
  • Contributes to evaluation and maintenance of existing support documentation.
  • Completes assigned goals.

Minimum Required
  • 1 year experience or educational equivalent of Associate's degree.

Preferred/Desired
  • 2 years experience or educational equivalent of Associate's degree.

Minimum Required
  • DRIVER'S LICENSE (CURRENT)
Baptist Memorial logo

About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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What Baptist Memorial Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

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