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Help Desk Data Analyst Jobs in Colorado (NOW HIRING)

Stio

Data Analyst

Denver, CO · Remote

It's good for mind, body and soul, and it's our responsibility to help enable access for all people ... YOUR ROLE The Data Analyst is a key early member of Stio's Data & Analytics team, working alongside ...

Zero Carbon Systems, Inc.

Data Analyst

Brighton, CO · On-site

$110K - $130K/yr

The analyst will routinely summarize and present data summaries to technical leadership to help drive design and scale-up of the ZCS technology platform. Responsibilities Include: * Data Collection:

Averna

Data Analyst

Denver, CO · Remote

... help them achieve higher product quality, accelerate time to market and protect their brands by ... Data Analyst Role Summary As a Data Analyst, you will support business decision-making by gathering ...

NuView Analytics

Senior Data Analyst

Denver, CO · Remote

$90K - $120K/yr

100% Remote Full-time Senior Analyst At NuView Analytics - we help companies accelerate the time to insights from their data. We do this in three ways - data analytics, data diligence, and fractional ...

Choice Digital

Data Analyst

Broomfield, CO · On-site

$70K - $90K/yr

Help shape a rapidly evolving category - we're not just part of the change, we're leading it. Our ... Key Responsibilities Data Analysis & Reporting * Build, maintain, and optimize dashboards and ...

Kavaliro

Help Desk Support II

Denver, CO · On-site

$25 - $28.12/hr

Help Desk Support II Pay Rate: $25/hr. - $28.12/hr. Location: :100% remote - MUST SIT IN COLORADO ... Microsoft Word, Excel, Google Suite Excellent analytical and troubleshooting skills Ability to work ...

Envision Radiology

IT Help Desk Tier 1

Colorado Springs, CO · On-site

$21.76 - $26.22/hr

... data is captured and documented to appropriately set up tickets for success with Tier 2 and 3 ... Competencies 1. Technical Capacity 2. Problem Solving/Analysis 3. Communication Proficiency 4. ...

Cymertek

Data Analyst

Aurora, CO · On-site

Citizenship) KEY SUMMARY We are seeking a detail-oriented and analytical Data Analyst to join our team and help turn data into actionable insights. In this role, you will collect, process, and ...

Eliassen Group

Data Analyst

Almont, CO · On-site

$60 - $70/hr

As the Data Analyst you will play a critical part in architecting and delivering data models ... to help identify candidates whose qualifications most closely match the requirements of the ...

Stem Xpert

Help Desk Support I

Denver, CO

$21 - $28.75/hr

Proven experience in delivering high performance data driven results since 2009. * We give our clients access to the same collaboration tools used internally by our development team, providing full ...

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Colorado? For Help Desk Data Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Colorado look for? The top searched job categories for Help Desk Data Analyst jobs in Colorado are:
What cities in Colorado are hiring for Help Desk Data Analyst jobs? Cities in Colorado with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you

Help Desk Tech - DAYS - TS/SCI w/Polygraph

GDIT

Colorado Springs, CO

$24.52 - $33.18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Service, Help Desk Support, Troubleshooting

Certifications:

Security+, CE - Comptia Security+ - Comptia Security+

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician
DAYS


Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.


HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.


WHAT YOU'LL NEED TO SUCCEED:


Required Education and Experience*:

  • Help Desk Technician IV - HS diploma +1 years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

  • Security+ CE

  • PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI w/Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#GDITCareers

#WeAreGDIT

#JET

The likely hourly rate for this position is between $24.52 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA CO Colorado Springs - 8610 Explorer Dr (COC036)

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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