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Help Desk Data Analyst Jobs in Colorado (NOW HIRING)

NuView Analytics

Data Analyst

Denver, CO · Remote

$80K - $100K/yr

At NuView Analytics - we help companies accelerate the time to insights from their data. We do this in three ways - data analytics, data diligence, and fractional data science. Our clients are growth ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

Professionalism, discretion, and confidentiality when handling sensitive data and access requests ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

Professionalism, discretion, and confidentiality when handling sensitive data and access requests ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

Professionalism, discretion, and confidentiality when handling sensitive data and access requests ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

IGNITE

SENIOR HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$80K - $120K/yr

Job Title SENIOR HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category ... advanced analytics, and programmatic domains. As an employee-owned SDVOSB headquartered in ...

Ask IT consulting

Help desk Technician

Denver, CO

$20.50 - $27.75/hr

The Help Desk Support Support Technician I position delivers support to end users to assist in ... Good analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks ...

NuView

Data Analyst

Denver, CO · On-site +1

$80K - $100K/yr

At NuView Analytics - we help companies accelerate the time to insights from their data. We do this in three ways - data analytics, data diligence, and fractional data science. Our clients are growth ...

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Colorado? For Help Desk Data Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Colorado look for? The top searched job categories for Help Desk Data Analyst jobs in Colorado are:
What cities in Colorado are hiring for Help Desk Data Analyst jobs? Cities in Colorado with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you

Help Desk Specialist with Security Clearance

Zachary Piper Solutions, LLC

Aurora, CO • On-site

$30 - $44/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and operational support systems. This position is on-site in Denver, CO . The Help Desk Specialist will provide Tier 1 and Tier 2 support for secure communication systems, ensuring continuous operational availability across a 24/7 environment. This is an opportunity to directly support national defense missions through critical technical support and problem resolution. Responsibilities for the Help Desk Specialist include: * Provide Tier 1 and Tier 2 support for hardware, software, application, and network-related issues. * Monitor and manage support requests through ticketing systems while ensuring timely incident resolution. * Troubleshoot communication, connectivity, and system performance issues. * Support mission readiness through system testing, operational monitoring, and lab environment support. * Escalate complex issues, document resolutions, and contribute to process improvement initiatives. Required Qualifications for the Help Desk Specialist include: * 2+ years of experience in help desk, technical support, network operations, or systems administration environments. * Experience supporting Windows operating systems, applications, and network infrastructure. * Knowledge of TCP/IP, DNS, VPNs, routing, switching, and general troubleshooting methodologies. * Strong communication, customer service, analytical, and documentation skills. * Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred. * Active Secret Clearance or ability to obtain and maintain a Secret Clearance.
* Credential: Ability to obtain and maintain a Common Access Card (CAC)
* Certification (preferred): Security+, Network+, A+, or equivalent DoD 8570-compliant certification
Compensation for the Help Desk Specialist include: Salary Range: $30.00 - $44.00/hr **depending on experience and shift** Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law #LI-JB1 Keywords: Help Desk Specialist, IT Support, Service Desk, Technical Support, Tier 1 Support, Tier 2 Support, Desktop Support, Network Support, Windows Support, Systems Administration, NOC, TCP/IP, DNS, VPN, Incident Management, Troubleshooting, Secret Clearance, DoD, Defense, Communications Systems, Customer Support, Security+, Network+, A+, Information Technology

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