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Help Desk Coordinator Jobs in Decatur, GA (NOW HIRING)

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

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All JobsHelp Desk Coordinator JobsHelp Desk Coordinator Jobs in Decatur, GA

Help Desk Coordinator information

See Decatur, GA salary details

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How much do help desk coordinator jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for help desk coordinator in Decatur, GA is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.46 per hour, depending on experience, location, and employer.

What jobs pay 2000 a day?

Help Desk Coordinator roles typically do not pay $2000 a day; such high daily rates are usually associated with specialized consulting, executive-level positions, or freelance work in fields like IT consulting, project management, or cybersecurity. These roles often require advanced skills, certifications, and experience, and may involve contract or freelance arrangements with high hourly or project-based compensation. Most standard help desk positions offer lower daily earnings, generally aligned with annual salaries or hourly wages.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What job makes $10,000 a month without a degree?

A Help Desk Coordinator typically does not earn $10,000 a month without a degree; however, some high-paying roles like sales managers, real estate brokers, or certain tech sales positions can reach that income level through commissions and experience. These jobs often require strong communication skills, industry knowledge, and sometimes certifications but not necessarily a formal degree.

What is the role of a help desk coordinator?

A help desk coordinator manages and oversees technical support services, ensuring timely resolution of user issues. They coordinate support staff, prioritize tickets, and may use help desk software to track and document problems, often requiring strong communication and organizational skills.

Is AI replacing IT's help desk?

Help Desk Coordinators play a key role in providing technical support and customer service, and while AI tools can automate routine tasks like password resets and troubleshooting, they do not fully replace the need for human intervention. AI enhances efficiency but requires skilled professionals to manage complex issues, interpret data, and deliver personalized support. Therefore, AI is a complement rather than a replacement for help desk roles in IT.

What are the key skills and qualifications needed to thrive as a Help Desk Coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a Help Desk Coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by Help Desk Coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Coordinator jobs? Cities near Decatur, GA with the most Help Desk Coordinator job openings:
Help Desk Coordinator jobs near you

Part Time Front Desk Coordinator - Atlanta, GA

The Joint Chiropractic

Brookhaven, GA

$16 - $20/hr

Other

Posted 3 days ago

Job description

Job Title: Wellness Coordinator
Pay Range: $16 - $20 per hour (with bonus)
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
The Opportunity:
We are seeking enthusiastic, results-driven Wellness Coordinators to join our team at The Joint Chiropractic. In this role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available.
As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care.
Our Front Desk Coordinator positions have flexible scheduling options.
Available shifts include:
• Fridays: 9:30 AM - 7:15 PM
• Saturdays: 9:30 AM - 5:30 PM
• Sundays: 11:30 AM - 5:30 PM
• Mondays: 9:30 AM - 7:15 PM
Additional hours may be available. To remain active in the role, you must be able to work at least two shifts per week.
Key Responsibilities:
  • Sales & Membership Conversion:
    Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors.
    Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages.
    Achieve individual sales goals by proactively engaging with patients and offering them personalized care options.
  • Customer Service & Patient Engagement:
    Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive.
    Build rapport and establish lasting relationships with patients, making them feel at home at every visit.
    Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care.
  • Clinic Operations & Organization:
    Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients.
    Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor.
    Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate.
  • Administrative Support:
    Assist patients in completing necessary paperwork and ensure all forms are processed correctly.
    Manage incoming calls, answering questions, and scheduling appointments as needed.
    Maintain patient records with attention to detail, ensuring confidentiality and accuracy.
  • Teamwork & Marketing:
    Participate in marketing and sales initiatives designed to attract new patients to the clinic.
    Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business.
Qualifications:
  • Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment.
  • High school diploma or equivalent (Associate's degree or higher preferred).
  • Positive, upbeat attitude with a passion for helping others and driving sales.
  • Strong sales abilities, confident in presenting and closing memberships and service packages.
  • Willingness to learn, grow, and contribute to a high-performing sales culture.
  • Ability to work weekends and evenings as needed.
  • Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office.
  • There may be an expectation of flexibility, for location change on a day by day or week by week basis.
  • Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Ability to lift up to 50 pounds.
  • Previous office management or marketing experience a plus.
  • Bilingual preferred.

Why Join Us?
  • Competitive pay with performance-based incentives.
  • Work in a positive, team-oriented environment focused on wellness and customer satisfaction.
  • Opportunities for career advancement and growth.
  • Be part of a nationwide movement to make chiropractic care accessible and affordable to all.

If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!

Apply