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Help Desk Computer Software Support Jobs (NOW HIRING)

Planet Depos LLC

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Role Overview Provide first-level technical support to users, resolving hardware, software, and ... Associate's degree in Computer Science or related field * A+ or Microsoft Desktop Support ...

Dixon

Help Desk Support Specialist

Chestertown, MD · On-site

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... computer systems, as well as configuring, developing, and installing bundled software packages ...

The Medical Team, Inc.

Help Desk Specialist

Livonia, MI · On-site

Diagnose and troubleshoot computer hardware, software, networking, and peripheral issues. * Install ... Support setup and maintenance of equipment * Educate customers on proper system use and basic ...

Posted today

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

... Help Desk operations support for a custom software application to include incident handling ... computer systems and associated components * Perform prompt and proper incident escalation of ...

Pomeroy

Help Desk Specialist

Plano, TX · On-site

Experience working with fax machines, computer software, and telephone technology * Experience working with and skilled in the use of help desk software Other Qualifications * Basic business and ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... support problems and applies his or her understanding of computer software and hardware products ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

... software programs (in particular Windows 10, Office 2016, Office 365, iManage) • Strong problem ... computer skills as required to meet user demand • Ability to work independently while ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Responsibilities : • Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on ...

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How much do help desk computer software support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk computer software support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

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Help Desk Technician

Ipswich, MA • On-site

Institution for Savings
Commercial Banking • 11 - 50 employees
Learn more about Institution for Savingsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Help Desk Technician

The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of personal computer hardware and software. Involves general network and system administration to ensure smooth and efficient operations.

Responsibilities: 

  • Answers, evaluates, and prioritizes incoming Help Desk request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. 
  • Interviews user to collect information about problems and leads user through diagnostic procedures to determine source of error. 
  • Determines whether problem is caused by Software or hardware for example MS Word, MS Outlook, Jack Henry’s Xperience or other Bank supported software, printers, cables or telephone. 
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring to more complex problems to supervisor or tier II technical staff. 
  • Logs and tracks requests using Help Desk tracking system and maintain history records and related problem documentation. 
  • Prepare standard statistical reports, such as Help Desk incident reports. 
  • Analyzes and evaluates incident reports and makes recommendations to reduce Help Desk incident rate. 
  • Tests software and hardware to evaluate ease of use and whether products will aid users in performing work. 
  • Writes or revises user training materials as needed. 
  • Trains users on software and hardware as needed. 
  • Installs personal computers, software and peripheral equipment. 
  • Participates in a Saturday on-call rotation.
  • Writes or revises infrastructure run books/application materials as needed.

Job Qualifications: 

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Advanced knowledge of the Microsoft Office Suite.
  • Excellent written, verbal and interpersonal communication skills.
  • Strong organizational skills to perform and prioritize a high volume of tasks simultaneously.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Knowledge of Jack Henry Database software.
  • Knowledge of MCP, Microsoft 365 Certified Administrator, CompTIA IT Fundamentals+(ITF+) and/or CompTIA A+
  • Embrace a team-oriented culture and work collaboratively across the Bank to support the Bank’s strategic growth plans.

Hourly Range: $26.50-$35.00 

The salary range listed is just one component of the Bank’s total compensation package. Other rewards include fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; generous vacation and paid-time off; and quarterly incentive. 

The Institution for Savings is an Equal Opportunity Employer. 

Member FDIC. Member DIF.