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Help Desk Computer Software Support Jobs (NOW HIRING)

AxisCare

Software Support Specialist

Waco, TX · On-site

Proficient navigating computer software programs * Proficient in written and verbal communication ... Help desk experience: (1 year) * Windows OS experience (1 year) Candidates will be asked to ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

... computer-related issues. * Interview users to gather information, diagnose technical issues, and ... Software Support & System Expertise Establish yourself as a subject matter expert in our print and ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

AxisCare

Software Support Specialist

Waco, TX · On-site

$60 - $80/hr

Proficient navigating computer software programs * Proficient in written and verbal communication ... Help desk experience: (1 year) * Windows OS experience (1 year) Candidates will be asked to ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Use Help Desk software to log, monitor and close end user support tickets. * Becomes proficient ... Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Proficient navigating computer software programs * Proficient in written and verbal communication ... Help desk experience: (1 year) * Windows OS experience (1 year) Candidates will be asked to ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Use Help Desk software to log, monitor and close end user support tickets. * Becomes proficient ... Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic ...

Keystone Human Services

Help Desk Analyst

Harrisburg, PA · On-site

$21/hr

Provide basic technical support for computers, printers, networking hardware and software, office ... Associate degree in Computer Science and six months of computer support experience required * A ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Providing software support assistance, to include but not limited to: * Password resets. * Account ...

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Maintain and update help request log of any software or hardware problems detected. * Support users ... S in Computer Science or equivalent combination of experience and education. * RF Technology ...

Keystone Human Services

Help Desk Analyst

Harrisburg, PA · Hybrid

$21/hr

Provide basic technical support for computers, printers, networking hardware and software, office ... Associate degree in Computer Science and six months of computer support experience required * A ...

Kane is Able

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Maintain and update help request log of any software or hardware problems detected. * Support users ... S in Computer Science or equivalent combination of experience and education. * RF Technology ...

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How much do help desk computer software support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk computer software support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

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Help Desk Analyst

Louisville, KY • On-site

American Commercial Barge Line LLC
Transportation and Warehousing • 1 - 5K employees
Learn more about American Commercial Barge Line LLCexternal

$19.75 - $27/hr

Full-time

Re-posted 26 days ago

Key responsibilities

  • Serve as the first point of contact for end-user technical support and deliver exceptional service.

  • Troubleshoot hardware, software, and network-related issues, and escalate unresolved problems to higher support levels.

  • Manage support tickets by logging interactions, documenting resolutions, and following up with users to ensure issues are resolved satisfactorily.

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

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