Help Desk Clerk Jobs (NOW HIRING)

AADL Public Experience & Desk Service Pooled Position

Under the direction of the Public Experience & Desk Service Manager and the supervision of the Public Experience & Desk Service Leads, the Desk Clerk provides engaged and friendly service at the public desks throughout the AADL system. The Desk Clerk helps patrons with their information and circulation needs in person, on the phone, via email as well as various other forms of communication. Additionally, the Desk Clerk supports library events for all ages, and performs a variety of clerical tasks which support Library services.

Essential duties and responsibilities include the following; other duties may be assigned:

• Works regular shifts on system-wide public service desks, providing ready reference services readers' advisory services and general info about the Library and its services to AADL and Washtenaw Library for the Blind and Print Disabled patrons in person, over the phone, via email and through social media networks.
• Serves the public by checking-out and checking-in library materials, collecting fines, issuing library cards, etc. as well as handling cash register transactions and prepares bank deposits with accuracy and efficiency.
• Answers Library users' questions and handles everyday problems involving interpretation of the Library's procedures in order to provide the best possible service for patrons of all ages.
• Monitors the appearance of the public areas during assigned shifts, and performs opening and closing procedures for the public desks at assigned locations.
• Provides support at Library events for all ages.
• Assists users in gaining access to computing resources and resolving library hardware, software and/or printing problems and logs unresolved technical problems to the electronic help desk.
• Performs a variety of clerical tasks, which may include pulling library materials and/or preparing materials for programs and displays.
• Serves on system-wide work groups and attends meetings as assigned.
• Contributes content to the Library's website via a content management system.
• Maintains a prompt and reliable attendance record.

Minimum qualifications include:

• High school diploma or general education degree (GED); or six or more months of related experience and/or training; or equivalent combination of education and experience. (Applicant must be 18 or older unless high school diploma or GED has been obtained.)
• Strong commitment to excellent public service; helpful, friendly, energetic, and adaptable.
• Ability to communicate effectively with a diverse public executing both verbal and non-verbal communication skills.
• Commitment to acknowledging and welcoming each Library patron utilizing AADL facilities as well as attending AADL events.
• Experience with and comfort in using and troubleshooting computers, printers and photocopiers as well as a basic knowledge of Microsoft Office and Windows protocol.
• Ability to work standing up for extended periods of time as well as move around as necessary while transitioning efficiently between tasks with continued attention to detail.
• Ability to work effectively both independently and within a team without direct supervision.
• Interpersonal and judgment skills necessary to work effectively with Library users, staff and visitors.
• Ability to complete detailed work accurately.

Preferred qualifications include:

• Education beyond the high school level.
• Successful experience working in a library or other public service/retail organization.
• Strong computer skills including knowledge of Microsoft Word, Excel and major web browsers.
• Work experience in libraries or familiarity with use of library catalogs and databases to locate materials.
• Experience using a library automated system.
• Understanding of the public library's many purposes including circulating materials and providing a variety of experiences to Library users.
• Knowledge and enthusiasm about the features of the library's collections.
• Experience and desire to work with Library users of all ages.
• Ability to multi-task and work under pressure.
• Work experience in serving the public.