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Help Desk Associate Jobs in Raymore, MO (NOW HIRING)

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

$20/hr

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related field preferred. * Experience with Microsoft operating systems at the level used in the corporation ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related field preferred. * Experience with Microsoft operating systems at the level used in the corporation ...

Cargo Largo

I. T. Technical Support

Independence, MO · On-site

$41K - $54K/yr

This role goes beyond the typical help desk where you're relegated to phone/e-mail support. You'll ... Associate's degree in computer information systems or related field preferred * Analytical and ...

Axos Bank

Sr. IT Manager

Overland Park, KS · On-site

$130K - $150K/yr

Help Desk Operations & ITSM tools (e.g., ServiceNow) * Certifications: Microsoft Certified: Azure Administrator Associate, MCSA/MCSE, ITIL Foundation (preferred). Axos Employee Benefits May Include:

Bentley Legacy Group LLC

Front Desk Agent

Kansas City, MO

$14 - $17.50/hr

Approach all encounters with guests and associates with a smile. * Handle check-ins and check-outs ... Perform other duties as assigned which may include but is not limited to the following: helping ...

Chiefs Fit

Front Desk - Opener

Overland Park, KS · On-site

$13.75 - $17.75/hr

... Helping integrate members into the club (completing profile, taking photos, distributing barcodes) · Assisting other departments when necessary · Attending all required meetings · Maintaining an ...

Chiefs Fit

Front Desk - Opener

Overland Park, KS · On-site

$13.25 - $17/hr

... • Helping integrate members into the club (completing profile, taking photos, distributing barcodes) • Assisting other departments when necessary • Attending all required meetings • ...

Chiefs Fit

Front Desk Opener

Overland Park, KS · On-site

$13.25 - $17/hr

... Helping integrate members into the club (completing profile, taking photos, distributing barcodes) · Assisting other departments when necessary · Attending all required meetings · Maintaining an ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Raymore, MO

Help Desk Associate information

See Raymore, MO salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in Raymore, MO is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Raymore, MO? The most popular types of Help Desk jobs in Raymore, MO are:
What are popular job titles related to Help Desk Associate jobs in Raymore, MO? For Help Desk Associate jobs in Raymore, MO, the most frequently searched job titles are:
What cities near Raymore, MO are hiring for Help Desk Associate jobs? Cities near Raymore, MO with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Raymore, MO as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $44,841 per year, or $21.6 per hour.

Service Desk Technician

Advantage Tech

Olathe, KS • On-site

$20/hr

Full-time

Re-posted 7 days ago

Job description

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements. 


Job Description

General Responsibilities:

Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.


Essential Roles and Responsibilities:

  • Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
  • Open and/or close work orders (via IT Service Desk software) on each call received.
  • Escalate problems and requests as necessary to ensure positive resolution.
  • Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
  • Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
  • Guide end users through troubleshooting procedures to restore technical service
  • Re-image workstations and laptops (using current image software) when required.
  • Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
  • Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
  • Participate in company technology projects as needed.
  • Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.


Requirements:

  • High school diploma or equivalent.
  • Up to 1-year help desk related experience.
  • Associate’s degree in Information Systems or related field preferred.
  • Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
  • Experience with Microsoft Office 365 at the level used in the corporation.
  • Experience with Microsoft Teams.
  • Experience with Microsoft Exchange.
  • Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
  • Knowledge and understanding of Active Directory at the level used in the corporation.
  • Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
  • Valid driver’s license with acceptable violation history.


Preferred Certification:

  • A+ certification