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Help Desk Associate Jobs in O Fallon, MO (NOW HIRING)

CMIT Solutions St. Louis

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Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

At least two years of experience working as a help desk or service desk consultant * Proficiency in ... Associates degree or higher in Information Technology or related work experience Company ...

Stifel

IT Associate I - Service Desk

Saint Louis, MO · On-site

... helping families, companies, and municipalities find their own success. While our headquarters is ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in O'Fallon, MO

Help Desk Associate information

See O Fallon, MO salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in O'Fallon, MO is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.50 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in O'Fallon, MO? The most popular types of Help Desk jobs in O'Fallon, MO are:
What job categories do people searching Help Desk Associate jobs in O'Fallon, MO look for? The top searched job categories for Help Desk Associate jobs in O'Fallon, MO are:
What cities near O'Fallon, MO are hiring for Help Desk Associate jobs? Cities near O'Fallon, MO with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in O'Fallon, MO as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,767 per year, or $20.1 per hour.

Help Desk Support Specialist | Network Solutions

CBIZ, Inc.

Maryland Heights, MO • On-site

Full-time

Re-posted 3 days ago

CBIZ rating

8.0

Company rating: 8.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

12th of 22 rated bookkeepers and accountants

Job description


#LI-DNI
Responsibilities
We are seeking a skilled and customer-focused Help Desk Specialist to provide remote technical support to Edward Jones branches, departments, and remote users. In this role, you will diagnose, troubleshoot, and resolve technical issues, ensuring an exceptional support experience. This is a remote position requiring a professional workspace and high-speed internet access.
Essential Functions and Primary Duties
  • Diagnose and resolve technical issues, including but not limited to branch video and phone systems, access issues across multiple platforms, and data connectivity for remote users.
  • Deliver high-quality support via phone, guiding users through technical solutions while following a structured knowledge base.
  • Handle password resets, "how-to" questions, and general inquiries about supported systems.
  • Identify, document, and analyze trends to support effective problem resolution and prevent recurrence.
  • Assess and prioritize work based on severity, urgency, and impact.
  • Follow escalation protocols to ensure unresolved issues are addressed promptly.
  • Maintain detailed and accurate records of daily activities, system functions, and user interactions.
  • Assist with additional tasks as assigned.

Preferred Qualifications
  • Work Environment: Maintain a professional remote workspace with high-speed internet access.
  • Technical Skills: Proficient in relevant technologies and tools, with the ability to follow technical instructions.
  • Communication: Excellent verbal and written communication skills across all organizational levels.
  • Detail-Oriented: Strong documentation and organizational skills.
  • Schedule Flexibility: Availability to work occasional weekends and holidays for support coverage.
  • Previous experience in a call center environment preferred.

Qualifications
Minimum Qualifications
  • Associate degree in computer science or related field OR 2 years of related work experience

About Us
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

What CBIZ employees say

Pay

Benefits

Hours and flexibility

Workplace

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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