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Help Desk Associate Jobs in O Fallon, MO (NOW HIRING)

Stifel

IT Associate I - Service Desk

Saint Louis, MO · On-site

... helping families, companies, and municipalities find their own success. While our headquarters is ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

Kforce Inc

PC Refresh Technician

Saint Louis, MO · On-site

$17.25 - $23/hr

Escalating complex issues to the Help Desk when necessary * Migration appointments typically range from 30 minutes to 1.5 hours, depending on the associate's needs Requirements * Basic Windows 10/11 ...

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Hilton Worldwide Holdings

Front Desk Agent

Saint Louis, MO · On-site

$13.75 - $17.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in O'Fallon, MO

Help Desk Associate information

See O Fallon, MO salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in O'Fallon, MO is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.50 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in O'Fallon, MO?

The most popular types of Help Desk jobs in O'Fallon, MO are:

What job categories do people searching Help Desk Associate jobs in O'Fallon, MO look for?

The top searched job categories for Help Desk Associate jobs in O'Fallon, MO are:

What cities near O'Fallon, MO are hiring for Help Desk Associate jobs?

Cities near O'Fallon, MO with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in O'Fallon, MO as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,767 per year, or $20.1 per hour.

Front Desk Associate- One Cardinal Way

The Cordish Companies

Saint Louis, MO • On-site

$13.50 - $17.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Inspired by eras of greatness and designed for modern living, One Cardinal Way offers a luxury residential experience in the heart of St. Louis’ premier Ballpark Village neighborhood.
We are seeking a Front Desk team member to help deliver exceptional service to our residents and guests. At One Cardinal Way, the game day experience starts at home—with unmatched amenities, elevated apartment living, and breathtaking views of Busch Stadium, the Gateway Arch, the Mississippi River, and the St. Louis skyline.
Located just steps from dining, entertainment, and the excitement of downtown St. Louis, One Cardinal Way provides a one-of-a-kind living experience with home plate views from the comfort of the building. This is an opportunity to join a premier luxury apartment community and be part of the St. Louis Cardinals family.
We are currently seeking a Resident Services Associate in our St. Louis, MO location. This position coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.
Essential Duties & Responsibilities

  • First point of contact with residents and guests. Communicates with residents and guests regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
  • Prepares service requests, maintains key logs, maintains property activity records inclusive of security concerns and residential complaints, and facilitates in maintaining the front line of the building to ensure the property maintain it's controlled entry policies.
  • Maintains working knowledge of leasing policies and procedures. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department
  • Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
  • Receives, logs and distributes packages to residents and obtains signature for package delivery.
  • Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and more duties as assigned.
  • Conducts front line screenings of guests upon arrival included but not limited to: questionnaire and temperature screenings.
  • Other duties as assigned.
Skills
· Strong attention to detail, follow-up and excellent organizational skills.
· Ability to treat sensitive/confidential information with appropriate discretion.
· Strong sense of urgency, adaptability, flexibility and resourcefulness.
· The ability to function professionally under pressure, while managing multiple concurrent projects and deadlines.
· Proven competencies in software applications and programs, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook. Excellent word processing and file management skills.
· Good working knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems, etc.
· Must possess personal tact, discretion and good judgment. Excellent interpersonal, written and verbal communication skills.
  • Strongly prefer experience in security detail, hospitality, and customer focused roles.
  • Ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms
  • Ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the guest.
  • Ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions in person and via phone and accommodating customer requests to reschedule appointments.
  • Ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism when faced with agitated individuals.
  • Ability to work weekend and evening hours

Supervisory Responsibility
This position has no supervisory responsibilities.
Education & Experience
· High School Diploma or GED
· 1-2 years of required experience in Customer Service and Resident Retention.
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The Office Support Worker will have to spend long hours sitting and using office equipment and computers which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time.
Environmental Conditions
The Office Support Worker may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The Office Support Worker may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.
Sensory Demands
Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult for the Office Support Worker to concentrate.
Mental Demands
The Office Support Worker will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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