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Help Desk Associate Jobs in Manhattan, NY (NOW HIRING)

Urban Health Plan

Help Desk Associate I

Bronx, NY

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Urban Health Plan, Inc

Help Desk Associate I

Bronx, NY

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Urban Health Plan

Help Desk Associate I

Bronx, NY · On-site

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Urban Health Plan

Help Desk Associate I

Bronx, NY · On-site

$51K - $56K/yr

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... An associate's or bachelor's degree in information systems or a related field, or equivalent work ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY · On-site

$22.50 - $30.75/hr

We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the ... To qualify you must have a - Associates Degree (ideally in Finance or related field of study) or ...

J.McLaughlin

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26.50/hr

Associates degree in a related field preferred. Computer software and/or hardware technical training and/or earned college hours is a plus. * Prior experience in a Help Desk or Technical Support call ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing ... COMMUNITY ASSOCIATE - 56057 Qualifications Qualification Requirements 1. High school graduation or ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Manhattan, NY

Help Desk Associate information

See Manhattan, NY salary details

$15

$23

$36

How much do help desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk associate in Manhattan, NY is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.54 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Manhattan, NY?

The most popular types of Help Desk jobs in Manhattan, NY are:

What are popular job titles related to Help Desk Associate jobs in Manhattan, NY?

For Help Desk Associate jobs in Manhattan, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Manhattan, NY look for?

The top searched job categories for Help Desk Associate jobs in Manhattan, NY are:

What cities near Manhattan, NY are hiring for Help Desk Associate jobs?

Cities near Manhattan, NY with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Manhattan, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $49,275 per year, or $23.7 per hour.

Help Desk Associate I

Urban Health Plan

Bronx, NY

$51K - $56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Urban Health Plan rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer services for our users. This position is stationed onsite in the Bronx, NY.

Minimum Qualifications:
  • High School Diploma or GED is required
  • 1-2 years of experience working in an IT/Help Desk Environment in Microsoft OS environment.
  • Bilingual Spanish/English, a plus
  • Proven track record of success in providing an excellent customer service experience. Excellent interpersonal skills, a must.
  • Preferred Knowledge: Mitel, ECW, Sophos
  • Preferred Certifications: A+
  • Customer Service Skills

Key Duties:
  • Handles phone and email inquires, troubleshooting and managing hardware, software and new requests
  • Verifies consistency of configurations and desired state. 
  • Performs basic hardware and software installations.
  • Follows up on outstanding request and ensures timely resolution
  • Assist users in password changes
  • Documents and updates all request in the ticketing system.
  • Removes, replaces and installs hardware equipment.
  • Other duties as assigned. 

Work Environment Type, Location, and Schedule:
Onsite, Monday through Friday, 8 am to 5 pm. Occasional Saturday shifts on rotating/as-needed basis.

Starting Compensation: Minimum: $51,560 annually; Maximum: $56,560 annually contingent on established years of experience in IT

As a full time associate at Urban Health Plan, you'll enjoy:
  • Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
  • Dental, Vision, and prescription Coverage 
  • 401(k) Retirement Savings (including 3% annual employer contribution)
  • Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
  • Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
  • Entertainment Discount Programs
  • Employee Assistant Programs
  • Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
  • Fitness Discounts and Perks through our medical plan
  • $50,000 term life Insurance
 
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do. 
 
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

Education:High School Diploma or GEDEmployment Type: FULL_TIME

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