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Help Desk Associate Jobs in Macomb, MI (NOW HIRING)

Richmond Dental Care

Front Desk Coordinator

Richmond, MI · On-site

$14.75 - $19/hr

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Shelby Dental Care

Front Desk Coordinator

Shelby, MI · On-site

$14.75 - $19.25/hr

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Massage Envy PCRK

Front Desk Sales Associate

Rochester, MI · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Rochester, MI

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Rochester, MI · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Bloomfield, MI · On-site

$15.50 - $20.50/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

Position Summary The IT Support Technician Co-op will provide front-line help desk support to users ... Associate degree in Information Technology preferred. * A+ certification preferred. * Ongoing ...

Stefanini

Network Engineer

Southfield, MI

... outsourcing (help desk support and desktop services), systems integration, consulting, and ... Associate's or Bachelor's Degree desired * 3+ years of corporate, search firm, or RPO recruiting ...

Plato's Closet

Retail Sales Associate

Utica, MI

$14/hr

This is not a desk job. You'll be on your feet all day, every day, constantly interacting and ... Help customers find product on the floor, assisting customers in and out of fitting rooms, filling ...

Plato's Closet

Retail Sales Associate

Utica, MI · On-site

$14/hr

This is not a desk job. You'll be on your feet all day, every day, constantly interacting and ... Help customers find product on the floor, assisting customers in and out of fitting rooms, filling ...

The Lash Lounge

Assistant Manager

Birmingham, MI · On-site

$19 - $22/hr

You will report directly to the Salon Manager, and your focus will be on providing excellent customer service to all our guests and staff, helping to manage our growing team of Front Desk Associates ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Macomb, MI

Help Desk Associate information

See Macomb, MI salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk associate in Macomb, MI is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.03 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Macomb, MI?

The most popular types of Help Desk jobs in Macomb, MI are:

What are popular job titles related to Help Desk Associate jobs in Macomb, MI?

For Help Desk Associate jobs in Macomb, MI, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Macomb, MI look for?

The top searched job categories for Help Desk Associate jobs in Macomb, MI are:

What cities near Macomb, MI are hiring for Help Desk Associate jobs?

Cities near Macomb, MI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Macomb, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $42,763 per year, or $20.6 per hour.

Front Desk Coordinator

North American Dental Group

Richmond, MI • On-site

$14.75 - $19/hr

Full-time

Dental, Retirement, PTO

Posted 14 days ago

North American Dental Group rating

5.7

Company rating: 5.7 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

794th of 898 rated healthcare providers

Job description

Front Desk Coordinator – Be the First Smile Patients See!

Location: Dental Care of Michigan - Richmond, MI 

Job Type: Full-time

About Us
At our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule (4 Days a Week) 

Monday: 8:45am-5:00pm

Tuesday: 8:30am-5:00pm

Wednesday: 8:30am-5:00pm

Thursday: 8:30am-5:00pm

Friday: 8:30am-5:00pm

Your Role as a Front Desk Coordinator
As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

  • Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
  • Perform administrative duties such as sorting mail, scanning documents, and photocopying.
  • Answer phone calls, provide information, and schedule, verify, and confirm appointments.
  • Clearly explain dental procedures, policies, and services to patients.
  • Present financial arrangements and policies to patients while maintaining professionalism and empathy.
  • Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need to Succeed

  • High School Diploma or equivalent (Associate’s degree preferred).
  • 1-5 years of customer service, insurance, or dental experience preferred.
  • Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
  • Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

  • Paid Time Off: Competitive PTO that grows with your career.
  • Comprehensive Benefits: Including 401(k).
  • Career Growth: Access to continuing education and development opportunities.
  • Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?
Apply now and join a team that’s redefining dental care for the better!

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

#NADG3


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