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Help Desk Associate Jobs in Lithonia, GA (NOW HIRING)

Dogtopia

Front Desk Associate

Atlanta, GA · On-site

$14/hr

... Desk Sales & Client Experience Coordinator - someone who is more than just a friendly face. This ... Build trust with pet parents and help them feel confident choosing Dogtopia. * Achieve monthly ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst , you will play a critical role in ensuring our employees can work ... Modern Desktop Administrator Associate, or similar are highly desirable. * Excellent communication ...

Dogtopia

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

... Desk Sales & Client Experience Coordinator - someone who is more than just a friendly face. This ... Build trust with pet parents and help them feel confident choosing Dogtopia. * Achieve monthly ...

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... helping children achieve a lifetime of great oral health. EDUCATION/CREDENTIALS: * Associate ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work ... Modern Desktop Administrator Associate, or similar are highly desirable. Excellent communication ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience * 3 to 5 years of prior Service Desk experience * In ... and 3rd party help desk software. Required Certifications: Must possess one of the below ...

The EDH

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience 3 to 5 years of prior Service Desk experience In-depth ... and 3rd party help desk software. Required Certifications: Must possess one of the below ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred * Ability to multi-task and prioritize assignments ...

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and helping keep physical stock reconciled in the IT Asset Management platform and ready for ... Associates degree (or higher) in Computer Science or closely related field of study preferred * 2 - ...

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and helping keep physical stock reconciled in the IT Asset Management platform and ready for ... Associates degree (or higher) in Computer Science or closely related field of study preferred * 2 - ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the ... Associate degree in Information Technology, Computer Science, or related field preferred.

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lithonia, GA

Help Desk Associate information

See Lithonia, GA salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk associate in Lithonia, GA is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Lithonia, GA?

The most popular types of Help Desk jobs in Lithonia, GA are:

What are popular job titles related to Help Desk Associate jobs in Lithonia, GA?

For Help Desk Associate jobs in Lithonia, GA, the most frequently searched job titles are:

What cities near Lithonia, GA are hiring for Help Desk Associate jobs?

Cities near Lithonia, GA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,762 per year, or $19.6 per hour.

Front Desk Associate

Dogtopia

Atlanta, GA • On-site

$14/hr

Part-time

Re-posted 11 days ago

Dogtopia rating

4.9

Company rating: 4.9 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

33rd of 40 rated pet care providers

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services, is looking for a Front Desk Sales & Client Experience Coordinator - someone who is more than just a friendly face. This role is all about owning the customer experience, closing the sale, and nurturing relationships with pet parents from the very first hello.
You'll be the go-to person for first impressions, tours, meet-and-greets, and follow-ups. You won't just answer phones - you'll be responsible for driving the growth of our daycare by ensuring every lead is followed up with every day.
Yes, you can bring your dog to work (after training)! But we're also looking for someone serious about sales, service, and relationship-building.
What You'll Be Responsible For:
Lead Generation & Sales
  • Own the sales process from first contact to tour to conversion.
  • Schedule and host meet & greets with prospective clients.
  • Follow up with every lead, every day - text, call, email - until you get a yes or a no.
  • Build trust with pet parents and help them feel confident choosing Dogtopia.
  • Achieve monthly sales and conversion goals with support from your team leader.

Client Experience & Communication
  • Be the face and voice of Dogtopia - in person, on the phone, via email and text.
  • Greet every pet parent with energy, positivity, and professionalism.
  • Respond quickly and helpfully to all inquiries.
  • Build and maintain long-term relationships with our dog-loving community.

Organization & Cleanliness
  • Keep the front-of-house space clean, organized, and running smoothly.
  • Manage retail, first aid, and cleaning supply inventory.
  • Support a safe and joyful environment by monitoring dog behavior and escalating issues as needed.

What We Offer:
  • Bring your dog to work - seriously!
  • Training in dog behavior, handling, and customer service.
  • Opportunities for growth and advancement.
  • A positive team culture that feels like family.
  • Flexible scheduling and competitive wages.
  • Ongoing education and certification opportunities.

Now that we have the fun out of the way let's get into what you can offer us.
What You Bring:
  • A passion for dogs and people.
  • A natural knack for sales and customer service.
  • Strong communication skills - written and verbal.
  • Attention to detail, follow-through, and organization.
  • A proactive attitude and a team-first mindset.
  • Comfort with technology and basic data entry.

Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
Job Types: Full-time, Part-time
Ability to commute/relocate.
Work Location: In person

What Dogtopia employees say

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