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Help Desk Associate Jobs in Lithonia, GA (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven ...

Bob Steele Salon

Front Desk - Atlanta

Atlanta, GA · On-site

$13.50 - $17.25/hr

Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... You'll be the go-to person for creating great first impressions, helping the day run smoothly, and ...

Bob Steele Salon

Front Desk - Atlanta

Atlanta, GA · On-site

$13.50 - $17.25/hr

Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... You'll be the go-to person for creating great first impressions, helping the day run smoothly, and ...

Crunch Fitness

Front Desk Sales Associate

Atlanta, GA · On-site

$14 - $15/hr

Vision insurance Front Desk Associate * Are you interested in another location in the market? Your ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Sales Associate

Atlanta, GA · On-site

$14 - $15/hr

Vision insurance Front Desk Associate * Are you interested in another location in the market? Your ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

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Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lithonia, GA

Help Desk Associate information

See Lithonia, GA salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Lithonia, GA is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Lithonia, GA? The most popular types of Help Desk jobs in Lithonia, GA are:
What are popular job titles related to Help Desk Associate jobs in Lithonia, GA? For Help Desk Associate jobs in Lithonia, GA, the most frequently searched job titles are:
What cities near Lithonia, GA are hiring for Help Desk Associate jobs? Cities near Lithonia, GA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,762 per year, or $19.6 per hour.

Help Desk System Analyst/Technical support - Atlanta, GA

STI

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 29 days ago

Job description

Help Desk System Analyst/Technical support
Atlanta, GA
10+ Months
Temp to perm position.
Description:
We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.
Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.
You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.
Job Responsibilities:
  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:
  • 3+ years of experience in a technical support or help desk role.
  • Strong understanding of Windows 11, Active Directory, and Microsoft O365.
  • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
  • Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
  • Proficiency with ticket tracking systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
  • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
  • Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule:
The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.

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