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Help Desk Associate Jobs in Irving, TX (NOW HIRING)

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... • Associate or Bachelor's Degree in Computer Science, Information Systems or related field ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Associate degree in Information Technology, Computer Science, or related field preferred. Relevant ...

Diverge IT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location ... Apple Certified Associate - Mac Integration Basics Education * Bachelor's degree in information ...

Diverge IT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location ... Apple Certified Associate - Mac Integration Basics Education * Bachelor's degree in information ...

DivergeIT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location ... Apple Certified Associate - Mac Integration Basics Education * Bachelor's degree in information ...

Yesway

Help Desk Technician

Fort Worth, TX · On-site

$18 - $24.25/hr

Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Associate or bachelor's degree. Benefits * Medical * Dental * Vision * Company Paid Life Insurance

Yesway

Help Desk Technician

Fort Worth, TX

$18 - $24.25/hr

Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Associate or bachelor's degree. Benefits * Medical * Dental * Vision * Company Paid Life Insurance

Crunch Fitness

Front Desk Associate

Colleyville, TX · On-site

$12.50 - $16/hr

Front Desk Associate- Colleyville Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Associate

Dallas, TX · On-site

$12.75 - $16.50/hr

Front Desk Associate- Central Forest Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness - CR Holdings

Front Desk Associate

Rowlett, TX · On-site

$12.75 - $16.25/hr

 Front Desk Associate- Rowlett Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Associate

Plano, TX · On-site

$13.50 - $17.25/hr

Front Desk Associate- Plano Club HERE WE GROW AGAIN! Are you ready to leave average behind and join ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Associate

Mckinney, TX · On-site

$13 - $16.75/hr

Front Desk Associate- NEW McKinney Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Associate

Fort Worth, TX · On-site

$13.50 - $17.25/hr

Front Desk Associate- Saginaw Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness - CR Holdings

Front Desk Associate

Plano, TX · On-site

$13 - $16.75/hr

 Front Desk Associate- Plano Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Irving, TX

Help Desk Associate information

See Irving, TX salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk associate in Irving, TX is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Irving, TX?

The most popular types of Help Desk jobs in Irving, TX are:

What job categories do people searching Help Desk Associate jobs in Irving, TX look for?

The top searched job categories for Help Desk Associate jobs in Irving, TX are:

What cities near Irving, TX are hiring for Help Desk Associate jobs?

Cities near Irving, TX with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Irving, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,873 per year, or $20.6 per hour.

HELP DESK ANALYST

Methodisthealthsystem

Dallas, TX

$20.25 - $27.75/hr

Full-time

Re-posted 13 days ago

Job description

Hours of Work :

Monday - Friday

Days Of Week :

8a - 4:30p

Work Shift :

Job Description :

Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health SystemYour Job Requirements: High School Diploma or Equivalent required. Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred. Related technical school or military experience accepted. Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications. 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment Previous experience in Healthcare Information Services preferred. Ability to effectively communicate in English, both written and verbally, with technical and non-technical users. Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems. Customer service oriented with demonstrated skills in service recovery. Ability to work any hours to support 24 7 operations. Availability to travel between campuses Your Job Responsibilities: Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.This includesthe utilizationof collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.) Maintain Help Desk operator performance SLA quotas.This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly accurate trouble ticket entries in the Help Desk software system Participate in training programs to address the shifting application support needs of the help desk.This includes participation with the End User Tech team for rounding and departmental support.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:

  • Great Place to Work Certified2026-2027

  • Glassdoor's Best Places to Work 2025 & 2026

  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma2026

  • TIME's Best Companies for Future Leaders 2025 & 2026

  • Newsweek's America's Most Admired Workplaces 2026

  • Glassdoor's Best-Led Companies 2025

  • Fortune Best Workplaces in Health Care 2025

  • Military Friendly Gold Employer 2025

  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025

  • Newsweek's Americas Greatest Workplaces 2025

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