Help Desk Associate Jobs in Fargo, ND (NOW HIRING)

Location: North Fargo (58102)

Job Type: Full-Time | In-Office | Monday-Friday

Direct Supervisor: Sales Manager

Pay Range: Base + Commission

Advanced Business Methods (ABM) is a leading provider of office technology solutions, helping businesses streamline workflows, improve productivity, and manage their document environments. As an employee-owned company (ESOP), ABM fosters a collaborative, team-oriented culture where employees are invested in the company's success and growth. We are committed to delivering exceptional customer service and building long-term relationships with our clients and communities.

The Territory Manager is responsible for driving revenue growth by developing new business opportunities, managing existing customer relationships, and providing solutions that meet customer needs. This role focuses on building long-term partnerships, achieving sales targets, and promoting the organization's products and services within an assigned territory.

• Achieve assigned sales and revenue objectives.
• Develop, maintain, and grow relationships with existing customer accounts.
• Prospect and secure new business opportunities within the assigned territory.
• Maintain accurate customer contact records and regularly connect with customers.
• Utilize company-provided technology and CRM systems to effectively manage territory activities, opportunities, and forecasting.
• Prepare and deliver professional presentations, demonstrations, and product recommendations.
• Generate proposals, quotations, bids, and all required sales documentation.
• Prepare and submit monthly sales activity and prospect reports.
• Attend sales meetings, training sessions, and professional development opportunities.
• Develop a strong understanding of document management solutions, hardware, software, and related services.
• Collaborate with sales, service, operations, and administrative teams to ensure customer satisfaction.
• Stay informed on industry trends, market conditions, and competitive offerings.
• Investigate and analyze lost sales opportunities and customer attrition.Assist with the preparation of bids and proposals for large or strategic accounts.
• Maintain a high level of professionalism and customer service in all interactions.

• High School Diploma or equivalent required.
• Associate or bachelor's degree in business, Marketing or related field preferred.
• Outside sales experience preferred.
• Proficiency in Microsoft Office product.
• Valid driver's license and ability to travel within the assigned territory.

• Self-motivation and the ability to work independently.
• A strong results-oriented mindset with a focus on growth and business development.
• Excellent relationship-building and customer service skills.
• Proven ability to meet or exceed performance goals and sales targets.
• Strong problem-solving and solution-focused abilities.
• Effective verbal, written, and presentation skills.
• Excellent organizational and time-management skills.

• Ability to sit, stand and work at a desk using a computer, keyboard, and phone for extended periods (up to 8 hours daily)
• Ability to communicate effectively including clear vision and hearing, with or without reasonable accommodation.
• Ability to operate a motor vehicle.
• Frequent travel within the assigned territory.

• 401(k) with employer match
• Medical, Dental, and Vision insurance
• Paid Time Off (PTO)
• Parental Leave
• Employee Stock Ownership Plan (ESOP)
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Life and AD&D Insurance
• Short-Term Disability and supplemental coverage options

Advanced Business Methods is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable laws.