1

Help Desk Associate Jobs in Fargo, ND (NOW HIRING)

Associate Help Desk Support Technician

Fargo, ND · On-site

$18.25 - $24.50/hr

Summary Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when ...

Utilize help-desk ticketing software; process requests and respond directly or escalate as needed ... Minimum Qualifications Associate's degree in information technology or related field. An equivalent ...

IT Support Specialist

West Fargo, ND · On-site

$23.70 - $25.60/hr

... help desk requests. This position also installs and maintains software and hardware systems ... Minimum Qualifications • Associate's degree in information technology or related field. • An ...

... associates. * May lead the operations of housekeeping, maintenance, sales, Bistro and front desk ... Provide mentoring, coaching and regular feedback to help manage conflict, improve team member ...

... associates. * May lead the operations of housekeeping, maintenance, sales, Bistro and front desk ... Provide mentoring, coaching and regular feedback to help manage conflict, improve team member ...

... associates. * May lead the operations of housekeeping, maintenance, sales, Bistro and front desk ... Provide mentoring, coaching and regular feedback to help manage conflict, improve team member ...

... associates. * May lead the operations of housekeeping, maintenance, sales, Bistro and front desk ... Provide mentoring, coaching and regular feedback to help manage conflict, improve team member ...

... associates. * May lead the operations of housekeeping, maintenance, sales, Bistro and front desk ... Provide mentoring, coaching and regular feedback to help manage conflict, improve team member ...

next page

Showing results 1-20

Help Desk Associate information

See Fargo, ND salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Fargo, ND is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.61 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Fargo, ND?

The most popular types of Help Desk jobs in Fargo, ND are:

What are popular job titles related to Help Desk Associate jobs in Fargo, ND?

For Help Desk Associate jobs in Fargo, ND, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Fargo, ND look for?

The top searched job categories for Help Desk Associate jobs in Fargo, ND are:

Infographic showing various Help Desk Associate job openings in Fargo, ND as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,837 per year, or $21.1 per hour.

Associate Help Desk Support Technician

Sanford Health

Fargo, ND • On-site

$18.25 - $24.50/hr

Full-time

Posted 19 days ago


Sanford Health rating

6.8

Company rating: 6.8 out of 10

Based on 557 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers


Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Rotating Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $19.00 - $30.50

Union Position:

No

Department Details

Opportunity to grow your career starting with Call Center experience and working for one of the largest IT departments in the area. Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards.

Summary

Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.

Job Description

The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications

High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.


What Sanford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Sanford Health logo

About Sanford Health

Sourced by ZipRecruiter

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Sioux Falls, SD, US

Social media