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Help Desk Assistant Jobs in Fargo, ND (NOW HIRING)

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

At times, the candidate may be asked to assist in the maintenance and testing of network, servers ... Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills ...

Collective/Great States

Director of IT & AI

Fargo, ND · On-site

$110K - $135K/yr

Evaluate, secure, and integrate new AI tools as the landscape shifts, moving from assistants toward ... Oversee help desk performance and serve as the internal escalation point when staff issues stall

Ulteig

Senior Administrative Assistant I

Fargo, ND · On-site

The Senior Administrative Assistant will perform a wide range of administrative and office support ... help desk ticket system and in person * Provide excellent customer service to both internal and ...

Ulteig

Senior Administrative Assistant I

Fargo, ND · On-site

The Senior Administrative Assistant will perform a wide range of administrative and office support ... help desk ticket system and in person * Provide excellent customer service to both internal and ...

Ulteig

Senior Administrative Assistant I

Fargo, ND · On-site

The Senior Administrative Assistant will perform a wide range of administrative and office support ... help desk ticket system and in person * Provide excellent customer service to both internal and ...

Ulteig

Senior Administrative Assistant I

Fargo, ND

The Senior Administrative Assistant will perform a wide range of administrative and office support ... help desk ticket system and in person * Provide excellent customer service to both internal and ...

Planet Fitness

Front Desk - Nights and Weekend

Fargo, ND · On-site

$12.50 - $15.75/hr

... o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member ... • Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements • ...

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Help Desk Assistant information

See Fargo, ND salary details

$10

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$32

How much do help desk assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk assistant in Fargo, ND is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Fargo, ND?

The most popular types of Help Desk jobs in Fargo, ND are:

What cities near Fargo, ND are hiring for Help Desk Assistant jobs?

Cities near Fargo, ND with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Fargo, ND as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,568 per year, or $20.5 per hour.

Help Desk Tech

Ingeus via Alexander Mann Solutions

Fargo, ND

$19.75 - $26.50/hr

Full-time

Re-posted 3 days ago

Job description

Company Description

Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client
base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.

Job Description

The IT Desktop Support Specialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.

Qualifications

Duties and Tasks/Essential Functions:

  • Deliver service and support to
    end-users using and operating automated call distribution phone software,
    via remote connection or over the Internet;
  • Gather customer's information and
    determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical
    hardware and software issues involving internet connectivity, email
    clients, and more.
  • Follow standard processes and
    procedures;
  • Redirect problems to appropriate
    resource;
  • Accurately process and record call
    transactions using a computer and designated tracking software;
  • Organize ideas and communicate
    oral messages appropriate to listeners and situations;
  • Stay current with system
    information, changes and updates


Skill and Knowledge Qualifications:
 

  • Proper phone etiquette;
  • Ability to speak and write clearly
    and accurately;
  • Demonstrated proficiency in typing
    and grammar;
  • Knowledge of relevant software
    computer applications and equipment;
  • Knowledge of customer service
    principles and practices;
  • Effective listening skills;
  • Willingness to co-operate with
    others and work to the greater good;
  • Multi-tasking capabilities;
  • Minimum 12 hours of weekend
    working availability on a Saturday or Sunday

  • Problem Solving,
    Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
    Customer Service, Quality Focus, PC Proficiency, System Administration

  • Other IT certification helpful but not required

Additional Information

Conditions:

  • Must be able to sit for long
    periods of time

  • Position requires use of
    headset/microphone


Salary: 16.25

Required Education: High School Diploma or GED, 2-year technical degree or similar
experience.

Required Experience: 1
year Customer Service

Location: Fargo, North Dakota

JobType: Full Time
Hours: Variable

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