ZipRecruiter

Log In

1

Help Desk Associate Jobs in Dallas, GA (NOW HIRING)

Bob Steele Salon

Lead Front Desk - Buckhead

Atlanta, GA · On-site

$15.50 - $20.50/hr

... Desk Associate to join our Guest Relations team. As the team lead, you'll be a hands-on part of the front desk team while helping set the standard for exceptional guest service. You'll create a ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst , you will play a critical role in ensuring our employees can work ... Modern Desktop Administrator Associate, or similar are highly desirable. * Excellent communication ...

The EDH

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience 3 to 5 years of prior Service Desk experience In-depth ... and 3rd party help desk software. Required Certifications: Must possess one of the below ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience * 3 to 5 years of prior Service Desk experience * In ... and 3rd party help desk software. Required Certifications: Must possess one of the below ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 ...

CYNET SYSTEMS

IT Service Desk Technician

Atlanta, GA · On-site

$22 - $27/hr

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. * Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. OR Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

previous page

Showing results 41-60

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Dallas, GA

Help Desk Associate information

See Dallas, GA salary details

$10

$16

$25

How much do help desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk associate in Dallas, GA is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.22 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Dallas, GA?

The most popular types of Help Desk jobs in Dallas, GA are:

What job categories do people searching Help Desk Associate jobs in Dallas, GA look for?

The top searched job categories for Help Desk Associate jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Help Desk Associate jobs?

Cities near Dallas, GA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 61% Full Time, 33% Part Time, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $33,876 per year, or $16.3 per hour.

Lead Service Desk Analyst

GOEBEL FIXTURE COMPANY

Atlanta, GA • On-site

$70 - $90/hr

Other

Posted 4 days ago

Job description

Show Map

  • Location 2970 Brandywine Rd,Suite 200,Atlanta, GA, 30341,United States

Description

JOB SUMMARY

The Lead Service Desk Analyst plays a vital role in ensuring the smooth operation of our enterprise IT service desk. As the most senior analyst, this role is responsible for providing frontline technical support, expert troubleshooting, and guidance to junior team members. This position will be commitment to customer service, problem-solving, and knowledge sharing will help deliver an exceptional IT support experience across our nationwide offices and practices.

This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS
  • Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.
JOB RELATED EXPERIENCE
  • Minimum of 3+ years of experience in a service desk or help desk environment.
JOB-RELATED SKILLS/COMPETENCIES
  • Proven troubleshooting skills in Windows desktop environments, common productivity software (Microsoft Office Suite, etc.), and basic networking concepts.
  • Excellent customer service skills with the ability to resolve issues in a patient, helpful, and empathetic manner.
  • Ability to multitask, prioritize effectively, and thrive in a dynamic, fast-paced environment.
  • Strong written and verbal communication skills.
  • ITIL Foundation certification or equivalent, preferred.
  • Experience supporting macOS, mobile devices, or cloud-based applications.
WORKING CONDITIONS/PHYSICAL DEMANDSMAJOR DUTIES AND RESPONSIBILITIES
  • Tier 1 Incident Management and Resolution: Handle incoming service desk requests from end-users via phone, email, and ticketing system within established SLAs, providing timely and efficient troubleshooting and resolution.
  • Complex Issue Escalation: Analyze and diagnose complex incidents that cannot be resolved at Tier 1. Escalate to Tier 2 or external vendors, while ensuring seamless communication and follow-through for the end-user.
  • Team Mentorship and Training: Provide on-the-job support and training to junior service desk analysts, enhancing their technical skills and adherence to best practices.
  • Knowledge Base Development: Proactively contribute to the IT knowledge base by documenting troubleshooting steps, resolutions, and known issues for efficient information sharing.
  • Process Improvement: Identify recurring issues and inefficiencies in service desk processes, recommend and contribute to the implementation of solutions that enhance overall service quality.
#J-18808-Ljbffr

Apply