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Help Desk Associate Jobs in Columbia, SC (NOW HIRING)

STI

Desktop Support Technician - Columbia, SC

Columbia, SC · On-site

$18.75 - $23.75/hr

Experience working with a help desk ticketing system * Experience with NTS Network * Experience with Active Directory or InTune Required Education/Certifications * High School diploma. * Associate or ...

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Help Desk Associate information

See Columbia, SC salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Columbia, SC is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.73 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Columbia, SC?

The most popular types of Help Desk jobs in Columbia, SC are:

What are popular job titles related to Help Desk Associate jobs in Columbia, SC?

For Help Desk Associate jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Columbia, SC look for?

The top searched job categories for Help Desk Associate jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Help Desk Associate jobs?

Cities near Columbia, SC with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,457 per year, or $17.5 per hour.

Desktop Support Technician - Columbia, SC

STI

Columbia, SC • On-site

$18.75 - $23.75/hr

Full-time

Re-posted 20 days ago

Job description

  • Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
  • Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
  • Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
  • Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
  • Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
  • Ensure that each desktop, laptop, tablet, docking station, 27" monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
  • Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
  • Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
  • Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
  • Performs other related duties as required.

Required Skills
  • 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
  • 4+ years of experience in computer deployments, operation, and repair
  • 4+ years of experience in hardware and software installation
  • 4+ years of experience with Microsoft Endpoint Configuration Manager

Preferred Skills
  • Experience working with a help desk ticketing system
  • Experience with NTS Network
  • Experience with Active Directory or InTune

Required Education/Certifications
  • High School diploma.
  • Associate or a bachelor's degree in a related field. May be substituted for required work experience.

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