Help Desk Associate Jobs in Alaska (NOW HIRING)

REPORTS TO: IT Manager

WORK SCHEDULE: Monday through Friday 9:30am - 6:00pm

COMPENSATION: $78,419.25/year + DOE + Benefits, Exempt Regular Full-Time Position

CLOSING DATE: Until Filled

Ilisagvik College is rooted in the ancestral homeland of the Iñupiat. As an institution, we are "Unapologetically Iñupiaq." This means exercising the sovereign inherent freedom to educate our community through and supported by our Iñupiaq worldview, values, knowledge, and protocols. The Iñupiaq way of life is woven into our curriculum, programs, activities, and daily interactions within Ilisagvik College and our community partners.

The IT Systems & Network Administrator is responsible for the administration, support, and maintenance of the college's IT infrastructure, including servers, networks, hardware, software, and user systems. This role provides both Tier 1 and Tier 2 support, contributes to long-term planning and project implementation, and ensures the security and reliability of campus-wide technology systems.

• Administer and maintain LAN/WAN networks, wireless systems, servers, access points, and endpoint devices.
  
• Deploy, configure, and monitor servers, storage systems, and network devices to ensure availability and performance.
  
• Manage and maintain Active Directory, group policies, DNS, DHCP, and related services.
  
• Provide Tier 1 and Tier 2 technical support to end users and resolve escalated issues.
  
• Maintain and troubleshoot user accounts, system permissions, shared resources, and email accounts.
  
• Ensure that IT security practices are consistently followed across all systems, networks, and cloud services.
  
• Track and maintain IT assets, including computers, laptops, printers, and network equipment.
  
• Research and recommend hardware/software upgrades, standardization, and technology improvements.
  
• Maintain accurate documentation for network architecture, system configurations, and license compliance.
  
• Participate in IT planning, purchasing, and budgeting in coordination with the IT team.
  
• Assist in administering VoIP systems, surveillance cameras, and cloud-based platforms (e.g., LMS, email).
  
• Collaborate on special projects as assigned by the IT Manager or Analyst.
  
• Provide weekly system performance reports and participate in IT policy/procedure development.
  
• Stay up to date with industry trends through forums, training, and peer networking.
  
• Support Iñupiaq cultural integration and engage respectfully in a multicultural work environment.
  
• Works on specialized projects as required.
  
• Complies with College policies, procedures, and administrative directives, as well as state, federal, and local laws, regulations, and ordinances.
  
• Performs other related duties as required.

• Windows Server Administration: Strong understanding of Windows Server environments (2019, 2022, and current), Active Directory, Group Policy, DNS, DHCP, and file/print services.
  
• Network Fundamentals: In-depth knowledge of LAN/WAN infrastructure, TCP/IP, firewalls, switches (Juniper/Cisco), routing protocols, and network troubleshooting.
  
• IT Security Best Practices: Understanding of cybersecurity principles, including user access control, network security, antivirus/malware defense, and system auditing.
  
• Cloud Services: Familiarity with cloud platforms such as Microsoft 365, Azure, or Google Workspace.
  
• Systems Monitoring & Maintenance: Experience using tools for network monitoring, alerting, performance tracking, and diagnostics.
  
• Hardware/Software Deployment: Knowledge of imaging, patching, remote software installation, and maintaining inventory.
  
• Help Desk Support: Understanding of support ticket workflows, user troubleshooting, and service documentation.
  
• Strong interpersonal, oral, and written communication skills.
  
• Ability to work independently and as part of a team.
  
• Demonstrated ability to interact effectively in a multicultural environment.
  
• Ability to pass a pre-employment background check.
  
• Demonstrated knowledge in one or more of the following areas: post-secondary educational systems, North Slope Borough [NSB] institutions and organizations; Iñupiat culture, language, values, and traditions.
  
• Ability to interpret and represent North Slope community values, customs, and beliefs for the College.
  
• Ability to interpret and represent College actions and western institutions to the North Slope community.
  
• Ability to support Ilisagvik College's mission.

• Associate's degree in Information Technology or related field.
  
• 2+ years of experience with Windows Server administration, network troubleshooting, and systems support.
  
• Experience with Active Directory, DHCP, DNS, VoIP, and network protocols (TCP/IP, SMTP, etc.).
  
• Familiarity with system monitoring, backups, security, and endpoint management.

• Bachelor's degree in Information Technology or a related field.
  
• 3-5 years of IT experience in an educational or enterprise setting.
  
• Industry certifications: CompTIA Network+, Security+, MCSA, CCNA, or equivalent.
  
• Experience with Juniper switches, Windows Server 2019-2025, virtualization, and cloud platforms.
• Valid driver's license.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, walk, use hands to finger, handle or feel objects, tools, controls, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk and hear. The employee is occasionally required to climb or balance, and may occasionally drive a vehicle. The employee must be able to lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and the employee is regularly required to work indoors with a usually moderate noise level in the work environment.

Leave - 16 paid holidays and up to 36 days of paid leave

Retirement - Ilisagvik College is a public employer whose employees contribute to the State of Alaska, Public Employees Retirement System.

Health Insurance - Ilisagvik College is self-insured and Meritain Health is the health insurance third party administrator. Ilisagvik College offers health insurance to our employees with a no cost premium, and $50/pay period for each additional dependent and a low cost annual deductible of $200 for employee only and $600 for family.

Life Insurance - Ilisagvik College offers Life Insurance and Accidental Death & Dismemberment coverage through Guardian Life to employees at no cost to the employee in the amount of $100,000/per benefit.

Additional supplemental or voluntary retirement, life insurance, disability benefits offered.

If any questions, please contact jobs@ilisagvik.edu

Ilisagvik College is a Drug Free Workplace and Equal Opportunity Employer