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Help Desk Associate Jobs in Anchorage, AK (NOW HIRING)

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support ... Associate's Degree in Management Information Systems, Computer Science, or related field.

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support ... Associate's Degree in Management Information Systems, Computer Science, or related field.

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support ... Associate's Degree in Management Information Systems, Computer Science, or related field.

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support ... Associate's Degree in Management Information Systems, Computer Science, or related field.

PLANET FITNESS

Front Desk Part-Time Associate

Wasilla, AK

$13.50 - $17.25/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check ...

Easy Mile Fitness

Front Desk Part-Time Associate

Wasilla, AK · On-site

$13.50 - $17.25/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check ...

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Help Desk Associate information

See Anchorage, AK salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for help desk associate in Anchorage, AK is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Anchorage, AK?

The most popular types of Help Desk jobs in Anchorage, AK are:

What are popular job titles related to Help Desk Associate jobs in Anchorage, AK?

For Help Desk Associate jobs in Anchorage, AK, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Anchorage, AK look for?

The top searched job categories for Help Desk Associate jobs in Anchorage, AK are:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Anchorage, AK as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,589 per year, or $21.9 per hour.

Help Desk Technician I

Bowhead

Anchorage, AK • On-site

$34.84/hr

Full-time

Re-posted 14 days ago

Job description

Overview
HELP DESK TECHNICIAN I (BHAK)
We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.
Responsibilities
Essential functions will include:
  • Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
  • Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
  • Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
  • Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
  • Assist other IT personnel with their job responsibilities as necessary.
  • Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
  • Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Provide scheduled after hours on-call support for customers.
  • Perform other duties as assigned.

Qualifications
Educational & Experience:
  • Associate's Degree in Management Information Systems, Computer Science, or related field. Experience may be substituted on a year-to-year basis. Degree may be in-progress.

Certificates, Licenses, Registration Requirements:
  • Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.
  • We require that these qualifications be completed prior to one calendar year after being hired.

Skills:
  • Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.

Knowledge:
  • Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology

Abilities:
  • Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. Ability to sit/stand for prolonged periods of time; confined to workstation.
  • Ability to lift objects up to 50 lbs.
  • Prolonged use of video display terminals.
  • Reach/relocate items above shoulder.

Targeted salary for this role is $34.84/hour based on qualifications and experience.
SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.
Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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