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Help Desk Assistant Jobs in Loris, SC (NOW HIRING)

Surfside Beach Resort

Front Desk Agent

Myrtle Beach, SC · On-site

$12.75 - $16.25/hr

Looking for a candidate that loves to smile, talk with people and help our guests make vacation ... Knowledgeable of immediate area, services, attractions, and events and assist with Concierge ...

New

Extra Space

Assistant Store Manager

Myrtle Beach, SC

$15 - $16/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Myrtle Beach, SC

$14 - $17/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Myrtle Beach, SC

$15 - $16/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Loris, SC

Help Desk Assistant information

See Loris, SC salary details

$8

$16

$25

How much do help desk assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk assistant in Loris, SC is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.03 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What cities near Loris, SC are hiring for Help Desk Assistant jobs?

Cities near Loris, SC with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Loris, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $33,877 per year, or $16.3 per hour.

Front Desk Agent

Surfside Beach Resort

Myrtle Beach, SC • On-site

$12.75 - $16.25/hr

Part-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Part Time evening 3pm -11pm, 3-4 shifts per week. Fri/Sat/Sun are the days needed. Looking for a candidate that loves to smile, talk with people and help our guests make vacation memories while visiting our hotel. Computer experience is required, as well as phone skills. Everything else can be learned. Located in the heart of Surfside Beach next to the new Pier! A great place to work and meet new friends. PTO for ALL employees part-time and full-time, Health, Dental and Vision Benefits available for full-time associates, Monthly appreciation luncheons and bonuses.
SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.
The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Provide high level of customer service
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
  • Follow established key control policy.
  • Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
  • Ensure proper credit policies are followed and verify credit limit report.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
  • Knowledgeable of fire and emergency procedures.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Monitor room availability throughout the day.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Performs all other duties as directed by immediate supervisor.
  • Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
  • High school diploma or general education degree (GED); and six months to one year related experience and/or training.

LANGUAGE SKILLS:
  • Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:
  • Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

PHYSICAL DEMANDS:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

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