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Help Desk Assistant Jobs in Kent, WA (NOW HIRING)

Protingent

Helpdesk Technician

Bellevue, WA · On-site

$32 - $46/hr

Implement and refine help desk processes, automation, and best practices. * Support deployment of ... reviews. * Assist in monitoring system performance and proactively identifying issues. * Provide ...

Armavel, LLC

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Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

... assist in the interpretation of data. Provide meaningful and actionable intelligence to our ... Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Demonstrate and assist with remote access to company resources. * Support users at our Bellevue and ... We help clients get work done more efficiently and economically, without compromising quality.

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

Effectively advise and assist customers on appropriate action. * Provide accurate information on IT ... Associate's degree or 1 years of helpdesk work experience, required. * Strong customer support ...

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

Effectively advise and assist customers on appropriate action. * Provide accurate information on IT ... Associate's degree or 1 years of helpdesk work experience, required. * Strong customer support ...

Revel Staffing

IT Technician

Bellevue, WA · On-site

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... updates, and special projects * Assist with basic user account setup, access changes, and ...

Uw

Assistant Director of Law IT

Seattle, WA · On-site

... assign tasks to Help Desk technicians and supervise the Law IT team when the Director is ... and assist with Law IT Help Desk operations; lead and participate in technology projects by ...

FHLB Des Moines

Assistant Director of Law IT

Seattle, WA · On-site

$94.80 - $105/hr

Assistant Director of Law IT - University of WashingtonSkip to main content# Careers at UWAssistant ... assign tasks to Help Desk technicians and supervise the Law IT team when the Director is ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

... help desk requests, prioritize issues, and ensure timely and professional resolution. * Support account management, endpoint configuration, system updates, and basic network troubleshooting. * Assist ...

Flow Fitness

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Front Desk Associate

Seattle, WA · On-site

$21.50 - $26/hr

Answer phones, emails, and member inquiries * Assist prospective members with tours and membership ... Help create a welcoming and motivating environment for all members Qualifications * Must be at ...

New

Flow Fitness

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Front Desk Associate

Seattle, WA · On-site

$21.50 - $26/hr

Answer phones, emails, and member inquiries * Assist prospective members with tours and membership ... Help create a welcoming and motivating environment for all members Qualifications * Must be at ...

New

Flow Fitness

Be Seen First

Front Desk Associate

Seattle, WA · On-site

$21.50 - $26/hr

Answer phones, emails, and member inquiries * Assist prospective members with tours and membership ... Help create a welcoming and motivating environment for all members Qualifications * Must be at ...

New

HireNow Staffing

IT Intern (R2862)

Seattle, WA · On-site

$21 - $25/hr

Help maintain network equipment and assist with basic network administration tasks. * Troubleshoot ... Previous internship, campus IT support, help desk, or technical support experience. * Familiarity ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Kent, WA

Help Desk Assistant information

See Kent, WA salary details

$11

$23

$37

How much do help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk assistant in Kent, WA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.06 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Kent, WA?

The most popular types of Help Desk jobs in Kent, WA are:

What cities near Kent, WA are hiring for Help Desk Assistant jobs?

Cities near Kent, WA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 28% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,944 per year, or $23.5 per hour.

Helpdesk Technician

Protingent

Bellevue, WA • On-site

$32 - $46/hr

Contractor

Medical, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Serve as an escalation point for complex technical support issues requiring advanced troubleshooting.

  • Analyze, diagnose, and resolve hardware, software, and application problems, documenting findings for long-term solutions.

  • Collaborate with system administrators and network engineers to troubleshoot infrastructure-level issues.

Job description


Position Title: Helpdesk Technician
Position Description: Protingent Staffing has an exciting contract Helpdesk Technician opportunity.
Job Responsibilities:
  • Serve as an escalation point for all technical support issues that require advanced troubleshooting or in-depth knowledge.
  • Analyze, diagnose, and resolve complex hardware, software, and application problems.
  • Perform root-cause analysis and document findings, ensuring long-term solutions rather than temporary fixes.
  • Collaborate with system administrators and network engineers to troubleshoot infrastructure-level issues.
  • Create and maintain detailed technical documentation, knowledge articles, and runbooks for Tier 1-2 staff.
  • Implement and refine help desk processes, automation, and best practices.
  • Support deployment of new technologies, system upgrades, and environment changes.
  • Participate in incident response, including major incident management and post-incident reviews.
  • Assist in monitoring system performance and proactively identifying issues.
  • Provide mentorship and technical guidance to Tier 1 and Tier 2 technicians.
  • Maintain high standards of security, including adherence to company policies, patching procedures, and change management.
  • Interface with vendors to resolve advanced hardware and software issues.

Job Qualifications:
  • 7+ years of experience in IT support, system administration, or related technical role, minimum of 2 years at tier 3.
  • Expert-level knowledge of Windows. MacOS environments a plus.
  • Strong proficiency with networking fundamentals (DNS, DHCP, VPN, VLANs, firewalls).
  • Experience with server technologies such as Active Directory, Group Policy, Exchange, M365/Azure AD, virtualization (VDI).
  • Demonstrated ability to troubleshoot complex issues across multiple layers (hardware, OS, applications, network).
  • Familiarity with ITSM platforms (ServiceNow, Jira Service Management, etc.).
  • Strong understanding of cybersecurity best practices and secure configurations.
  • Excellent communication and documentation skills.
  • Understanding and utilizing AI (Co-pilot, Claude, ChatGPT, etc.)
  • Strong communication skills are desired.
  • Customer-focused attitude with excellent interpersonal skills.
  • Ability to work under pressure and manage multiple high-priority issues.
  • Collaborative mindset with a focus on knowledge sharing.
  • The service provider will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork.

Preferred Job Qualifications:
  • Industry certifications such as CompTIA Network+, Security+, ITIL foundation, CCNA, or bachelor's degree in information technology related field.
  • Experience with scripting or automation (PowerShell, Python).
  • Familiarity with cloud platforms such as Azure.
  • Travel Required: 0-5%.

Job Details:
  • Job Type: Contract
  • Pay Rate Range: $32-$46/hr (Pay rates are approved based on candidate location, education and experience)
  • Location: Bellevue, WA.
  • Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. #TerraPro
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